Senior Specialist, Technology and Productivity Solutions

Job title: Senior Specialist, Technology and Productivity Solutions

Company: Omantel


Job description: Job Description:Role Purpose:Responsible for troubleshooting issues, providing user support, and ensuring the effective utilization of technology and productivity solutions.Position InformationTitle: Technology and Productivity Solutions Senior Specialist

• Unit: Technology & Infrastructure
• Division: Digital & Applications
• Location: HQ
• Grade:

• Senior Specialist: P6

• Minimum role requirements:
• Qualification: Bachelor in relevant field
• Experience:

• Senior Specialist: 6 years of experience

Key Accountabilities

• Provide first-line and second-line support for productivity tools and applications.
• Troubleshoot and resolve technical issues.
• Assist users with application usage and functionality.
• Conduct user training sessions on productivity tools.
• Monitor application performance and identify issues.
• Maintain knowledge of productivity tools and best practices.
• Adhere to service level agreements (SLAs) and customer service standards.
• Contribute to the promotion and adoption of productivity tools within the organization.
• Manage service and contracts efficiently, ensuring compliance and addressing any issues.
• Establish and maintain governance structures to ensure adherence to organizational policies.
• Oversee the budgeting process, ensuring accurate financial tracking and alignment with organizational objectives.

Key CompetenciesCompetency NameSenior SpecialistProfessionalProfessional. Business Communication3 – AdvancedProfessionalP. Project Management3 – AdvancedTechnicalT. IT Change Management3 – AdvancedTechnicalT. Software Development Lifecycle Management3 – AdvancedBehavioralB. Creativity & Innovation2 – IntermediateBehavioralB. Proactivity2 – IntermediateBehavioralB. Analytical Thinking & Problem Solving3 – AdvancedBehavioralB. Attention to Detail4 – ExpertBehavioralB. Ethics & Compliance2 – Intermediate

Expected salary:

Location: Oman

Job date: Wed, 30 Jul 2025 03:39:26 GMT

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