Senior Specialist, Business Systems Support

Job title: Senior Specialist, Business Systems Support

Company: Omantel


Job description: Job Description:Role Purpose:Responsible for troubleshooting business systems issues, providing user support, and ensuring the smooth operation of business systems.Position InformationTitle: Specialist, Business Systems Support

• Unit: Digital & Applications
• Division: Application Operation
• Location: HQ
• Grade:

Senior Specialist: P6

• Minimum role requirements:

Qualification: Bachelor in relevant field

• Experience:

Senior Specialist: minimum of 6 years of experienceKey Accountabilities

• Provide first-line and second-line support for business systems.
• Troubleshoot and resolve system issues.
• Assist users with system usage and functionality.
• Monitor system performance and identify issues.
• Document and maintain system documentation.
• Communicate effectively with users and technical teams.
• Maintain knowledge of business systems and processes.
• Adhere to service level agreements (SLAs).
• Contribute to the improvement of system usability and user experience.
• Stay updated on new technologies and industry best practices.
• Collaborate with cross-functional teams (e.g., business analysts, testers, project managers, business stakeholders).

Key CompetenciesCompetency NameProficiency LevelSr. SpecialistKnowledge of Domain and EcosystemIntermediateQuality ManagementIntermediateFault ResolutionAdvancedIT Incident ManagementIntermediateCreativity & InnovationIntermediateProactivityIntermediateAnalytical Thinking & Problem SolvingAdvancedAttention to DetailExpertEthics & ComplianceIntermediate

Expected salary:

Location: Oman

Job date: Sat, 12 Jul 2025 07:37:06 GMT

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