Senior Service Desk Engineer (Sys Ad) | US Client – Night Shift

Job title: Senior Service Desk Engineer (Sys Ad) | US Client – Night Shift

Company:


Job description: Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. You will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments. This is a full-time role , on a US shift and on a Work in the office set-up. If you have the right skill set, this may be your opportunity to enter this fast-growing organization. DUTIES AND RESPONSIBILITIES: Monitor and manage escalated service tickets, ensuring timely resolution and escalation as needed. Oversee diverse computing environments for various business clients, troubleshooting and resolving issues. Install, configure, and maintain software, hardware, networks, and servers. Set up user accounts and workstations, ensuring security through access controls, backups, and firewalls. Analyze and document unfamiliar client/server setups to identify quick solutions. Perform workstation/server incidents and resolve high-level issues. Provide consulting on applications, best practices, and general IT processes. Operate and monitor network security protocols, including firewalls and internet connections. QUALIFICATIONS: At least 5 years of experience as a Systems or Network Administrator Strong knowledge of system security, including intrusion detection and data backup/recovery Expertise in desktop and server support, network configurations, and hardware troubleshooting Proficient in Microsoft Server and Workstation technologies Experience with databases, LAN/WAN networks, and patch management Ability to follow processes and escalate unclear variables to management Familiar with multiple operating systems and platforms Excellent customer service, problem-solving, and task coordination skills MUST HAVES: VMware Systems Administration Windows Systems Administration Exchange Administration (On-Premise, Hybrid, Office 365) Office 365 Administration Mobile Device Administration/Management Remote Computing (Microsoft RDS, Citrix) LAN/WAN Administration (SonicWALL/Cisco/Meraki) Wireless Administration (Meraki, Cisco) Server Infrastructure Administration SAN/NAS Administration (HP, Dell, EMC, NetApp) Centralized Management Platforms Compliance/Risk Management WHAT’S IN IT FOR YOU Full-time permanent position Competitive compensation package and benefits Be part of a dynamic US Team 13th-month pay Paid Leaves, commutable to cash Access top-tier health insurance, including dental coverage. Personal development and training opportunities We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.) Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie. Follow us on our official social media platforms and be updated with the latest news and hirings! Facebook: https://www.facebook.com/tahchecareers Linkedin: https://www.linkedin.com/company/tahche-careers Instagram: https://www.instagram.com/tahchecareers/ TikTok : https://www.tiktok.com/tahche.careers Youtube: https://www.youtube.com/channel/UC7JTHWeL8Mf2hx5s-LieXAA Apply now and be part of Tahche! Not a candidate If you’re a foreign business looking to build world-class teams with top Filipino professionals, why not HIRE WITH TAHCHE Visit our website at tahche.ph to learn how.

Expected salary:

Location: Central Visayas

Job date: Tue, 07 Jan 2025 23:16:07 GMT

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