Senior Service Desk Analyst/ System Admin-SCCM/Cloud/ Scripting
Job title: Senior Service Desk Analyst/ System Admin-SCCM/Cloud/ Scripting
Company: PrecisionERP
Job description: PrecisionERP/IT is hiring an additional Senior Desktop Support Analyst – O365/ Cloud deployment /SCCM/ Scripting/ for a contract assignment for our public sector client.Location: Ottawa central (onsite)
Duration: May 2025 – Dec 2025 with possible extension for 1 year
Security Clearance: Enhanced Reliability/ Secret (or eligible for Secret)Requirements:
Minimum of 5 years of related work experience.
Experience supporting remote workers.
Experience deploying and supporting Office 365 and cloud applications.
Solid scripting knowledge and experience.
Solid understanding and experience in Cloud deployment and management.
Strong analytical, and problem-solving skills.
Strong knowledge of IT applications/systems and tools.
Expert level knowledge of Windows operating systems, including Windows 7, 10 and Windows 11.
High degree of familiarity with SCCM (configuring) and Windows Imaging and deployment technologies (WDS, MDT).
Knowledge of Service Now and experience with the deployment phases of the tool. (ASSET)
Familiar with a variety of end-user hardware, including a variety of PC models, laptops, printers, scanners, Apple devices.
Familiar with ITSM and best practices regarding service management.
Knowledge of Windows Servers, Active Directory, and networking in a corporate environment.
Responsibilities:
The Senior Desktop Technician is the senior technical resource on the Service Desk team. This position acts as a senior technical resource that is able to solve complex problems for the department and the company. They act as an escalation point for issues that cannot be resolved by more junior members of the Service Desk team.
Troubleshoot problems associated with common desktop operating systems, custom and purchased software applications, and computer hardware and peripheral devices.
Monitor and document Level 3 incidents in the service management tool and act as a senior level 3 escalation point for more difficult issues faced by more junior members of the team.
Deploy desktop, laptop, and workstation class computers to the user community using common deployment and configuration tools.
SCCM management and deployment of patches and configurations to end user devices, as well as training of this tool to more junior staff.
Administration of cloud applications, including Office 365.
Assist with the deployment phases of the Service Now tool.
Contact external vendors, suppliers, and relevant corporate authorities when required to diagnose and solve PC and related software and hardware problems.
Works with external vendors to adopt and implement new technology.
Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on.
Identify and recommend improvements to technical and process issues.
Interfaces with other business units to diagnose issues and plan improvements in service.
Mentor and train less experiences technicians.
Document team level processes and procedures.
Lead and execute team level projects to completion on time.
Research, recommend, and implement new technology solutions.
Responsible for investigating and resolving issues identified by the Problem Management process.
Suggest ways to improve the way the team is completing Desktop support. (Continuous Improvement & Roadmap)
Test and evaluate new products, both internal and external.
Acts a technical authority on image creation and management.
Expected salary:
Location: Ottawa, ON
Job date: Thu, 01 May 2025 03:22:20 GMT
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