Senior Service Designer

Job title: Senior Service Designer

Company: TEEMA


Job description: Job Title: Senior Service Designer
Job ID: 76780
Location: Edmonton, AlbertaOverview:
The Service Designer(s) will be responsible for activities such as review, discovery, requirements gathering, process mapping, service design, technical documentation, prototyping, evaluation, and gap analysis for program review and data product delivery. Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as data product designs and technical opportunities.What you will be doing:Integration of human-centered design methods into program review and data product delivery.Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.Analysis of internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture etc.) and identification of gaps, current processes, opportunities, and solutions.Based on business stakeholders and the organization’s policies, goals, priorities, and opportunities, a plan for and delivery of:User and behavioral field research;Co-design workshops;Prototype design and testing;Concept testingJourney map and service blueprint development;Process mapping;Service prototyping;User story mapping and creationUsability testing;Service performance measurement, analysis, and reporting; andStrategy and roadmap documents or diagrams.A depiction of the overall end-to-end data/analytics product service journey, end to end process mapping, current and future state mapping, specific needs, opportunities, solutions, and metrics.A plan for the integration of specific design, product features and development work into the overall data service experience and measurement of results.Co-design and develop with program teams (executives and front-line staff) of new processes and policies to effect change management.A plan for the integration of new data architectural solutions into existing data service operations by examining areas such as the impacts of the migration of data service delivery, data management, change management, and data governance.What you must have:Mandatory University graduation in computer science or a related discipline and 4-yr relevant experience; 2-yr diploma in computer science or a related discipline and 6-yr relevant experience; 1-yr certificate in computer science or a related discipline and 7-yr relevant experience; a currently active professional certification or accreditation and 8-yr relevant experienceMandatory 6 years Experience creating journey maps and service blueprints or other visual representations of user needs.Mandatory 6 years Experience facilitating and leading co-design workshops.Mandatory 8 years Experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.).Mandatory 8 years Experience working with digital or data products (data pipelines, data user interfaces, data catalogues, data architecture etc.)Mandatory 8 years Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects.Minimum 5 years Experience analyzing research data and presenting findings in diverse ways.Minimum 5 years Experience creating service metrics and measures.Minimum 5 years Experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them.Minimum 5 years Experience planning, conducting and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals.Minimum 2 years Experience working in or for the public sector.For more information about TEEMA and to consider other career opportunities, please visit our website at

Expected salary:

Location: Edmonton, AB

Job date: Fri, 07 Feb 2025 08:08:25 GMT

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