Senior Project Manager – ServiceNow ITSM Transformation

Job title: Senior Project Manager – ServiceNow ITSM Transformation

Company: DHL


Job description: Senior Project Manager – ServiceNow ITSM TransformationYour IT Future, DeliveredWith a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.As we continue to evolve, we are looking for a dynamic Senior Project Manager to join our Service Automation Platforms & Transformation team and lead significant change projects in the IT Service Management area across the group.We are seeking a highly skilled and experienced Senior Project Manager to lead large-scale change and transformation projects. This role requires exceptional communication skills to engage with stakeholders and users effectively as well as technical knowledge to manage all workstreams. You will join us on a journey to simplify and modernize our Service Management Platforms and drive transformation.#DHL #DHLITServices #projectmanager #servicenowYour role:

• Lead and manage large-scale transformation projects in the Service Management space, largely focused on ServiceNow tooling.

• Develop and execute detailed project plans, timelines, and budgets ensuring projects are delivered on time, within scope, and within budget.

• Communicate project status, risks, and issues clearly and effectively to all stakeholders.

• Work closely with end-users and stakeholders to gather requirements, provide updates, and address concerns and ensure user satisfaction and adoption of new solutions.

• Conduct training sessions and provide support during and after the tool introduction.

• Foster a collaborative and inclusive team environment. Ensure effective communication and coordination within the project team.

• Collaborate on creation of a product road map based on the defined requirements and priorities.

• Liaise with IT technical teams, product owners, and business users to deliver updates and report projects progress.

Ready to embark on the journey? Here’s what we are looking for:

• Degree in Computer Science, Information Technology, Business Informatics or a related field.

• 8+ years in project management, with experience in the digitalization industry being a plus

• Proven experience in leading large-scale IT projects.

• Demonstrated ability to manage complex projects, including planning, execution, and delivery.

• Proven ability to lead and manage specialist-based, high-performing and multicultural teams.

• Good understanding of IT Service Management technologies. ServiceNow experience is a plus.

• Excellent communication skills, with the ability to engage effectively with stakeholders and users.

• Experienced in Change and Roll-out Management related to new technologies with global scope.

• Strong problem-solving skills and the ability to make informed decisions.

• Team player with a collaborative mindset and the ability to work effectively in a dynamic environment.

• Proficient customer relationship and negotiation skills.

• High intercultural experience (working across teams globally).

• A team player with excellent communication and presentation skills.

• Excellent English language skills (both written and spoken).

An array of benefits for you:

• An extra week of holiday (25 days/year), 6 Self-sickness days, Full compensation for up to 10 days absence due to illness/year, Up to 3 additional personal paid days off for long-term service

• Annual bonus

• On-going professional & technical training and certifications

• Flexible working hours with home office possibilities

• Edenred Cafeteria program including fully covered lunch vouchers; pension/life insurance, medical membership, long-term sickness insurance

• Company car for business & private purposes/car allowance

• Multisport card, Discounts with selected partners, Rewards for work anniversaries, Company events and Health Days, Fruit days, On-time maternity grant, Opportunity to buy Deutsche Post AG shares at a discount, and much more

Great TeamIf the role sounds interesting to you, please let us know and join us in delivering the Service Management future of DHL logistics! Your potential future manager, Katharina, cannot wait to speak with you in case this sounds interesting!

Expected salary:

Location: Praha

Job date: Sat, 28 Jun 2025 01:41:28 GMT

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