Senior Manager, Revenue Assurance and Fraud Management
Job title: Senior Manager, Revenue Assurance and Fraud Management
Company: Omantel
Job description: Job Description:Role Purpose :To maximize revenue and profit by minimizing revenue leakages, preventing & eliminating all kinds of frauds and overseeing day-to-day activities of the Revenue Assurance and Fraud Management Department; to manage the review and evaluation of revenue assurance and fraud policies and procedures for Oman Telecommunications Company (Omantel); to ensure compliance with industry best practice and Business Unit demands.Position InformationTitle: Senior Manager Revenue Assurance & Fraud Management
Unit: Finance
Division: Finance Control
Location: Muscat
Grade: L2
Line Manager: General Manager Finance Control
Direct reports: 2
Minimum role requirements:
Bachelor in relevant discipline; Preferably in Finance or Business Administration.
Internal Candidate: 6 years of total experience & at least 3 years in a managerial position.
External Candidate: 8 years of total experience & at least 3 years in a managerial position.
Key Accountabilities
Implement short and long-term operational plans for the Department in line with Divisional goals and objectives
Participate in the Department’s budget planning phase in order to ensure sufficiency of allocated budget to meet the Department’s goals
Participate in the development of Financial Control Division strategies and plans in collaboration with the Divisional Departments
Identify potential requirements and process enhancements to expedite resolution of revenue leakage issues and ensure that capability of Standard Operating Procedures (SOPs) meet future business needs
Recommend improved analytical systems and modelling techniques in compliance with financial reporting requirementsTop of Form
Oversee reconciliation of revenue streams, including but not limited to, customer invoices, switch to bill reconciliation, customer order entry and customer usage
Supervise reconciliation of reciprocal compensation revenue resulting from roaming agreements with other carriers for roaming traffic
Identify issues and areas of potential revenue leakage and exposure, determine root causes, and design and recommend changes to operational business processes and systems in order to minimize risk and potential exposure to revenue leakage
Implement and manage tools and techniques which aid fraud management efforts
Oversee preparation of reports which outline the quantified benefit to Omantel and resultant potential risks
Manage quality assurance testing on key processes and systems changes which impact the recording, processing and billing of revenue streams
Key Accountabilities
Implement short and long-term operational plans for the Department in line with Divisional goals and
Supervise collection of necessary data from stakeholders to carry out analyses and provide suitable recommendations
Oversee collection of accurate data in timely manner to ensure maximization of revenue and reduction of billing system errors
Develops security and fraud management organizational strategies by contributing information, analysis, and recommendations to enterprise strategic thinking and direction; researching network security and fraud management standards
Leads fraud management operational strategies by analysing trends; preparing critical security measurements; implementing production, productivity, quality, and customer-service strategies.
Implements fraud management financial strategies by anticipating requirements, trends, and variances; developing action plans; measuring and analysing results; initiating corrective actions; minimizing the impact of variances.
Determines network security and fraud management requirements by evaluating business strategies; conducting network security audits and fraud risk assessment studies, including network usage, billing integrity, revenue surety, and internal threats; preparing cost estimates.
Validates network security and fraud management systems by monitoring network performance and fraud prevention measures; developing and implementing tests and audits; monitoring and ensuring compliance to standards, policies, and procedures; conducting incident response analyses.
Review current policies and procedures collected from various stakeholders and provide recommendations for improvement, including detailed risk analyses and methods to manage fraud and revenue leakages
Identify potential areas of improvement in existing policies and procedures and make suitable recommendations
Monitor day-to-day activities to ensure compliance with stipulated policies and procedures
Monitor day-to-day operational activities of the Department to ensure adherence to operating budget for Revenue Assurance and Fraud Management Department
Prioritize incoming revenue leakage issues by reviewing and evaluating urgency of business cases
Review and present periodic reports related to the Department’s progress and performance on revenue acquisition tasks
Oversee departmental performance to ensure that all revenue assurance and policy and process review requests are completed in a timely manner
Identify issues relating to efficiencies and performance standards in the Revenue Assurance and Fraud Management and propose remedial measures to overcome shortcomings
Maximize the quality of financial reporting and analyses by supporting the development and improvement of financial models and analytical approaches
Motivate Management and empower direct reports by providing the necessary tools and support required to support the Revenue Assurance and Fraud Management’s goals
Plan, manage and review individual performance and provide regular feedback, development and coaching, taking prompt action where necessary
Establish clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow of the Revenue Assurance and Fraud Management
Build opportunities for Revenue Assurance and Fraud Management members to suggest, participate in and contribute to improvement, innovation and knowledge sharing initiatives
Provide guidance and ensure the Revenue Assurance and Fraud Management complies with Omantel’s policies, processes, practices and systems
Key CompetenciesLeadership
Assertiveness and Conflict Resolution
Fostering Learning and Development
Inspiring and Leading Others
Leading Change and Cultivates Innovation
Visioning and Alignment
Behavioural
Drives Achievements
Ethics & Compliance
Timely Decision – Making
Technical
Financial Analysis
Fraud & Forensics
Fraud Assessment & Prevention Expertise
Expected salary:
Location: Muscat
Job date: Fri, 25 Apr 2025 00:49:01 GMT
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