Senior Manager – Loyalty & Retention Management

Job title: Senior Manager – Loyalty & Retention Management

Company: G MASS


Job description: Are you passionate about customer loyalty and retention? Do you thrive on creating engaging, rewarding experiences that drive customer satisfaction and long-term relationships? We are seeking a Senior Manager – Loyalty & Retention Management to develop and execute innovative customer loyalty strategies that enhance engagement and business growth.Key Responsibilities🔹 Develop and implement comprehensive loyalty and retention programs that align with business goals.
🔹 Utilize customer data insights to create targeted incentives, rewards, and personalized experiences.
🔹 Work closely with the CVM team to enhance personalization and optimize customer engagement.
🔹 Monitor customer retention metrics, program participation, and ROI to measure effectiveness.
🔹 Ensure continuous improvement of loyalty programs through research, feedback, and data analysis.
🔹 Drive initiatives that improve customer satisfaction and foster long-term brand loyalty.
🔹 Collaborate with cross-functional teams to design customer-centric products and services.RequirementsEducation: Bachelor’s degree in a relevant discipline.Experience: Minimum 8 years of relevant experience, with at least 3 years in a managerial role.Technical Skills: Expertise in automation, database management, and data-driven decision-making.Leadership Abilities: Strong skills in conflict resolution, leading change, fostering development, and inspiring teams.Behavioural Traits: Achievement-driven, decisive, and customer-focused.BenefitsSalary and benefits to be discussed.

Expected salary:

Location: Muscat

Job date: Tue, 25 Feb 2025 23:27:49 GMT

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