Job title: Senior Manager Loyalty and Retention Management
Company: Omantel
Job description: Job Description:Role Purpose:Identifying, attracting, and retaining loyal customers which involves creating comprehensive loyalty programs that provides incentives, rewards, and personalized experience that build strong emotional connection with customers.Position InformationTitle: Senior Manager Loyalty & Retention Management
Unit: Consumer
Division: Loyalty & Retention Management
Location: Muscat
Grade: L2
Line Manager: General Manager Customer Lifecycle Management
Minimum role requirements:
Bachelor’s degree in relevant discipline
8 years of relevant experience with at least 3 years in a management position
Key Accountabilities
Build and execute customer loyalty and retention strategies that align with overall business goals
Develop an understanding of customer needs and preferences by collecting and analyzing customer data from various sources
Create a targeted customer loyalty program that provides incentives and rewards that resonate with customers such as discounts, free shipping, exclusive promotions, and personalized offers
Collaborate with CVM to personalize experience by tailoring offers and rewards based on customer preferences and behavior
Monitor customer retention rates, track program participation, and evaluate the return on investment
Measure and evaluate program effectiveness to ensure it is driving the desired behaviors and results
Develop consistent messaging and create opportunities for two-way communication with customers
Monitor customer satisfaction levels and develop initiatives to improve customer experience levels
Evaluate effectiveness of loyalty programs and implement improvements to the program to better serve the interests of the customers
Conduct market research and analyze feedback
Collaborate with other departments to design products and services that meet the needs of specific customers
Develop the section’s SLAs to ensure seamless and timely delivery of services
Expected salary:
Location: Muscat
Job date: Tue, 29 Apr 2025 03:45:18 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck
