Senior Manager, Implementation Services

Job title: Senior Manager, Implementation Services

Company: Abbott


Job description: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:Career development with an international company where you can grow the career you dream of.Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.An excellent retirement savings plan with a high employer contributionTuition reimbursement, the student debt program, and education benefit – an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.The OpportunityThe position of Senior Manager, Implementation Services, is a senior leadership role within our Informatics business in Abbott Rapid Diagnostics, and is based out of our Charlottesville, VA or Willis Tower,Chicago, or Lake Forest, IL office, reporting to the General Manager. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.Abbott Informatics is seeking an experienced Senior Manager of Implementation Services with deep expertise in software implementation and integrations and a strong background in professional services. This leader will be responsible for driving the successful deployment of our software solutions, ensuring seamless adoption, and optimizing implementation strategies for our clients in the healthcare space.As a senior leader in the organization, you will develop and execute implementation methodologies, lead a team of project managers, implementation trainers, integration and interface consultants, and collaborate cross-functionally to enhance our customer experience. Your expertise will be crucial in ensuring a smooth transition for clients adopting our Informatics platforms.What You’ll Work On
In addition to leading a team, this role will be responsible for developing and executing strategies that align with key business objectives. The Senior Manager of Implementation Services will play a critical role in ensuring client satisfaction, operational efficiency, and stakeholder alignment, while proactively identifying opportunities to enhance value delivery. This role will also provide high-level status updates and insights to both clients and senior leadership, ensuring transparency and continuous improvement in implementation processes.Oversees implementation, testing, technical services, and deployment; technical and workflow guidance; and serves as a subject matter expert for the integration of Abbott solutions into healthcare workflows and technology stack.Ensure integration and interoperability of Abbott Informatics platforms across hospitals, physician practices and partner networks to support seamless data sharing and clinical workflows.Drive consistency and excellence in execution across implementation and services projects, including customer kickoff, solution delivery, and handoffs from Sales and to Customer Success and Account Management.Develop and manage professional service offerings that meet high-touch customer needsBuild trusted relationships with customers and cross-functional leaders.Foster a strong team culture rooted in problem-solving, ownership, growth mindset, and empathy.Serve as a senior escalation point for complex implementation scenariosOperationalize and continuously improve our implementation framework and methodology, ensuring high-quality delivery and consistency.Champion the voice of the customer in internal conversationsExecute against a defined services framework, with opportunities to recommend enhancements based on delivery insights, understanding of carrier needs, and company direction.Identify patterns across engagements to improve delivery processes, onboarding timelines, and team efficiency.Collaborate with internal stakeholders to contribute feedback that enhances product adoption, integration support, and onboarding readinessMonitor implementation KPIs and support reporting on team performance, delivery outcomes, and customer relationship healthEnsure compliance with all relevant laws, regulations, and internal policies.Critical Success IndicatorsDemonstrated success leading multi-disciplinary teams across operations and services.Proven ability to manage large-scale integration and implementation projects.Strong customer orientation and ability to build trusted relationships.Experience developing and scaling professional services frameworks.Required QualificationsBachelor’s degree in Information Technology, Computer Science, or related field.10+ years of experience in enterprise SaaS delivery, consulting, or implementation leadershipExperience in HealthTech or MedTech industries.Strong leadership, communication, and decision-making skills.Experience in budget management and financial analysis.Preferred:Master’s degree in a related field.Experience with EHR systems such as Epic, Cerner, Meditech.Familiarity with Healthcare Interoperability Standards (e.g., HL7, FHIR).Professional certifications (e.g., PMP, Six Sigma) are a plus.Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at , and on Twitter @AbbottNews.The base pay for this position is $127,300.00 – $254,700.00. In specific locations, the pay range may vary from the range posted.

Expected salary:

Location: Charlottesville, VA

Job date: Thu, 03 Jul 2025 07:09:36 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck