Senior Manager (Complaints and Enforcement) (Ref. No.: PMSA-SMCE-08/25)

Job title: Senior Manager (Complaints and Enforcement) (Ref. No.: PMSA-SMCE-08/25)

Company: Property Management Services Authority


Job description: The Property Management Services Authority (PMSA) is the statutory body established under the Property Management Services Ordinance (Cap 626) and is tasked to regulate and promote the development of the property management industry. For further details about the PMSA, please visit website at www.pmsa.org.hk.ResponsibilitiesReporting to the General Manager (Regulatory), the appointee will be required to supervise junior officers in discharging their duties in the PMSA, as well as to:

• supervise the handling of complaint cases and compliance inspection, and engage with the PMSA licensees for resolving issues when required;
• carry out investigations and gather evidence for alleged disciplinary offences in accordance with the PMSO and other relevant ordinances;
• assist in preparing and drafting proceeding documents for disciplinary and appeal hearings;
• prepare for and attend disciplinary hearings of the PMSA;
• liaise with other authorities and law enforcement agencies for enforcement issues;
• assist in drafting and promulgation of the code of conduct and best practice guide for the property management industry; and
• undertake ad-hoc tasks as assigned from time to time.

Requirements

• A recognised university degree, preferably with relevant legal studies;
• A minimum of 10 years post-qualification relevant working experience with a minimum of 5 years supervisory experience;
• Experience in handling complaints, dealing with regulatory / investigation / disciplinary / civil or criminal proceedings preferably in governmental departments / statutory bodies / authorities;
• Good command of both written and spoken English and Chinese (preferably attained Level 4 or above in HKDSE, or Grade “C” or above in English Language (Syllabus B) and Chinese Language in HKCEE, or equivalent);`
• Strong communication, problem-solving, analytical and drafting skills;
• Good commend in Microsoft Office applications including Word, Chinese Word Processing and PowerPoint;
• A team player with a strong sense of responsibility; and
• Independent and able to work under pressure and tight time schedule.

Terms of AppointmentRemuneration will be commensurate with qualifications and experience. A 3-year contract will be offered to the successful candidate. The PMSA is an equal opportunity employer and welcomes applications from all qualified candidates.Application ProcedureInterested applicants should send (i) a full curriculum vitae indicating current and expected salaries and (ii) a cover letter in English or Chinese, stating the candidate’s suitability for the job to Manager (Administration and Resources Management), The Property Management Services Authority, Units 806-8, 8/F, Dah Sing Financial Centre, 248 Queen’s Road East, Wan Chai, Hong Kong or by email to [email redacted, apply via Company website]. Please mark “PRIVATE & CONFIDENTIAL”, the position applied for and the reference number on the envelope.The closing date for application is 26 February 2025. Recruitment will continue until the position is filled. Applicants not invited for interview within 6 weeks from the date of application may consider their application unsuccessful.All applications will be treated in strict confidence. Personal data provided will only be used for job application processing.

Expected salary:

Location: Wan Chai, Hong Kong

Job date: Wed, 29 Jan 2025 08:43:17 GMT

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