Senior Manager, Client Relationship Executive, Government and Public Sector, Clients & Markets

Job title: Senior Manager, Client Relationship Executive, Government and Public Sector, Clients & Markets

Company: Deloitte


Job description: Connect to your IndustryDeloitte’s Clients & Markets function is a 300-strong enabling team of varied disciplines, with a common purpose of enhancing our reputation, relationships and revenue in the market.Our Client Relationship Programme comprises a number of ways in which we provide best in class account support for our priority clients. The Client Relationship Executive (CRE) plays a pivotal role, working alongside our Lead Client Service Partner (LCSP) to bring the best of Deloitte to our clients.Our CREs are aligned to the firm’s priority accounts which are often sophisticated and complex in their nature, industry leading or well known brand names, with a footprint in the UK or globally. CREs develop strength and depth in relationships, internally and externally, to leverage opportunities for growth.We’re excited to offer an opportunity within our Infrastructure, Transport and Regional Government sector. This role is open to candidates looking for an exciting, challenging, commercial, autonomous, relationship-focused, and client-centric role.Connect to your career at DeloitteDeloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityThese are relationship-focussed roles, not sales or delivery roles. Building your internal network and liaising with internal clients and stakeholders is as important as those externally. For many of our CREs, developing relationships with specific individuals and teams within the client organisation is an imperative. Our CREs play a central and important role within the account team, and are principally involved in:

• Leveraging stakeholder relationships to drive action and be the focal point of communications and activity on the account.
• Working with market-facing account teams to develop and deliver against the strategic ambition, understanding the needs of the client(s), industry trends, and the full suite of offerings and ways in which we serve our clients.
• Identifying insights, thought leadership and points of view that can be shared with key client stakeholders to maintain and further develop relationships.
• Leading knowledge sharing amongst the team and providing team coaching on client challenges and trends; bringing the account team together to best serve our client(s).
• Reviewing and sharing information on client buying and the competitor landscape; maintaining financial oversight and reporting for the account; supporting in the development of an annual business plan and building knowledge of alternative pricing and delivery models.
• Appropriately and effectively monitor the risk profile on the account(s) to which you are aligned and ensure effective compliance with contractual obligations.
• Sharing leading practice and enhancing the CRE community and contributing to the enhancement of the industry and sector community by sharing client insights; you represent the ‘voice of the client’ and is imperative we understand and reflect that in all that we do.

Connect to your skills and professional experienceWe are looking for candidates that are experienced in relationship/account management roles with a passion for client excellence and a curiosity for their clients’ business.Essential

• Excellent senior stakeholder management skills, where trusted peer relationships can be built
• Confident in leading teams and collaborating with busy professionals to deliver results with excellent stakeholder management skills; able to make pro-active decisions quickly
• Excellent project management skills, with a strong track record of executing projects and initiatives to tight deadlines
• Experience of working with or have a strong understanding of our UK Government and Public Sector ecosystem
• Strong emotional intelligence, demonstrable success in building rapport and credibility with a range of people at different levels of seniority. Ability to adapt your style to create an impact that matters
• Quantitatively literate, confident with financial reporting and being able to spot the ‘story behind the numbers’ to identify trends and themes to recommend courses of action
• Understanding of and an ability to monitor risk
• Experience of working within remote teams
• Using and promoting the engagement in CRM systems to generate powerful, actionable intelligence for the account(s)
• A confident presenter

Desirable

• Experience of a client serving role; knowledge of client take on procedures/processes
• Experience of using Salesforce as a CRM tool
• Facilitation experience
• Professional services experience or knowledge of how a partnership structure operates
• Knowledge or experience of procurement, pricing and contracting
• Strategy & Ops, Buinesss Development, or Engagement role experience
• Experience of working cross border/internationally
• Experience of working with Globally minded clients and helping Deloitte to deliver globally
• Knowledge/understanding of energy organisations within the public sector

·Connect to your business – Enabling FunctionsCollaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.Clients and MarketsWe bring together capabilities and best practices from around the globe to deliver relationship development activities, marketing and corporate affairs, whilst our operations team is focused on ensuring we’re constantly improving what we do.Personal independenceRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.Connect with your colleagues“The support that Deloitte offers is great, and the work is always interesting and motivating.”-Jim, Enabling Functions“Deloitte’s a large, complex and fast-paced organization but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.”-Lisa, Enabling FunctionsOur hybrid working policyYou’ll be based in London with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Connect to your return to work opportunityAre you looking to return to the workplace after an extended career break?For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.Our commitment to youMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next stepA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

Expected salary:

Location: United Kingdom

Job date: Fri, 07 Feb 2025 03:44:17 GMT

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