Senior Invoice Matching Advisor – Co-op Business Services

Job title: Senior Invoice Matching Advisor – Co-op Business Services

Company: Co-op


Job description: Job Category: Customer Service & Contact CentreJob Description:Senior Invoice Matching Advisor – Co-op Business Services
£25,570 – £26,500 plus excellent benefits (Work Level 6C)
Manchester city centre – In this role you’ll work in a hybrid way – splitting your time between home and the office, we’ll look for you to attend the office 2 days a week. (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy)We’re looking for a Senior Advisor to join our Invoice Matching team to help us make sure that all payments made to our Co-op Food suppliers are accurate and paid on time. You’ll be working within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.We’ll look to you to resolve queries, build relationships with internal and external partners, and make sure that invoices are always correct. You’ll also be the go-to person for any incoming queries, managing the team’s shared email inbox, as well as managing any non-PO based activity for the team. It’s a great opportunity for you to develop your skills as part of a busy team.What you’ll do

• Work as part of a team of around 5 Advisors to manage all invoices for deliveries of goods going into our Co-op depots and stores
• Make sure that payments are made on time for stock that we receive
• Check that details are correct, and deal with any discrepancies and complex queries
• Liaise with suppliers, depots, buying teams, and other internal departments across the company to resolve issues – building meaningful relationships as you go
• Respond to queries via email, investigating issues and resolving them in a timely manner, managing the teams’ shared inbox as well
• Build your knowledge around the non-PO process, and become the point of contact for all non-PO activity for the team

This role would suit people who have

• Knowledge and experience within a shared service environment (accounts payable, invoicing, Goods Receipting etc.)
• Good communication skills, both verbal and written
• Intermediate general IT skills with the ability to use programmes in the Microsoft Office Package at a basic level (mainly Excel and Outlook)
• Great problem-solving skills
• Tenacity in a fast-paced environment and able to effectively manage high-volume tasks

Why Co-op?If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.Building a diverse environmentWe’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at jobs.coop.co.uk/apply-processYou can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeingPlease note that we may close applications for this role early.As part of your application, you’ll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you’re a current Co-op colleague, this does not need to be completed.#CBS

Expected salary: £25570 – 26500 per year

Location: Manchester

Job date: Wed, 30 Apr 2025 00:35:50 GMT

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