Senior HR Operations Specialist

Job title: Senior HR Operations Specialist

Company: TalentBurst


Job description: Job Title :-Senior HR Operations Specialist
Location:- Open For 100% Remote Job
Duration:- 11+ Months Contract (With Possibility of extensions)Duties:
We are seeking a Senior EX Operations Specialist to provide exceptional operational support while managing complex employee queries, Workday transactions, and ensuring compliance with local regulations, particularly in the North American region with a focus on Canada. Leveraging expertise in various operational processes, compliance, terminations, and HR Information Systems, this role will tackle challenges and enhance the team’s capabilities.
Provide global operational support to employees and our employee experience teams, managing complex employee queries through Jira and Workday Address complex Jira tickets, including benefit enrollments, parental leave requests, and time-off inquiries Handle employment verifications, including customized Verification of Employment (VOE) letters Conduct audits and analyze data to identify patterns and inaccuracies Optimize Shared Service Center (SSC) processes for efficiency and scalability, ensuring alignment with company policies Implement new policies and process improvements in collaboration with Benefits, Payroll, Legal, and other teams, ensuring effective change management Document and improve Standard Operating Procedures (SOPs) and implement automation to enhance operational efficiency Assist in the transition of tasks from Centers of Excellence (COEs) to the Shared Service Center (SSC) by collecting requirements and offering recommendations Prepare and process EIBs in Workday, along with managing involuntary terminations and One-Time Payments (OTPs) related to terminations.
Support hiring, onboarding, benefits, payroll, and time-off processes to ensure compliance with Canadian legal requirements Administer benefits, including new hire presentations, enrollments, and management of Short-Term and Long-Term Disability forms.
Conduct new hire onboarding sessions and assist employees with benefits-related questions and updates on qualifying life events Update employee leaves and schedules in Workday Manage compliance data reporting and respond to local labor board requests in both English and French Conduct background checks and assist with loading results into Workday HRIS Collaborate on Canada-specific policies and maintain relevant documents in Confluence Manage accommodation requests and support drafting reports for Talent or ManagersSkills: Qualifications & Requirements:
At least 3-5 years of relevant experience in HR or People Operations
Experience with using data systems and ticketing tools such as Jira; experience using the Workday HRIS system, is required
Experience with Excel or Google Sheets in a professional environment
Fluency in French is highly preferred
Demonstrated ability to work with global or remote teams
Strong operational thinker, with a knack for solving problems and building solutions
A team player with the ability to work collaboratively across all levels of the organization
The ability to drive projects from inception to implementation, including developing project plans and timelines, and coordinating internal and external resources to meet project requirements
The ability to leverage data to help drive informed decision making
High level of business acumen; you understand the business on a deep level and the interdependencies of various teams and processes
Proactive and curious by nature.
You are creative and enjoy taking unique approaches to solving problems Ability to navigate confidential information with professional maturityKeywords:
Education: Bachelor’s degree in related field plus 6+ years of progressive HR experience in a high speed.#TB_EN

Expected salary:

Location: Montreal, QC

Job date: Mon, 24 Mar 2025 08:58:22 GMT

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