Senior Fraud Investigations Escalations Specialist

Job title: Senior Fraud Investigations Escalations Specialist

Company: Robinhood


Job description: Join a leading fintech company that’s democratizing finance for all.Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.With growth as the top priority…The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world – we’d love to have you apply.About the Heightened Investigations Team and RoleThe Heightened Investigations team’s mission is to be on the front line of protecting both our customers and our firm from fraud threats and monetary loss.As a Senior Fraud Investigations Escalation Specialist, you will review accounts flagged by both our internal models and cross functional business partners for fraudulent activity, connect with customers via out bound phone calls to conduct interviews regarding their activity and respond to escalations from senior leadership on high value accounts.The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.What you’ll do

• Conduct in depth investigations on accounts flagged for possible fraud across a wide array of payment vehicles including crypto currency and wire
• Place out-bound calls to customers to discuss their activities; applying interview techniques and conversational analysis
• Respond swiftly to critical issues from Senior Leaders on accounts related to fraud matters with clear timelines of activity and resolution
• Engage with cross functional teams to resolve fraud adjacent issues for customers
• Participate in the discovery of emerging fraud trends on the front lines of new product launches

What you bring

• 3-5 years fraud investigation or adjacent experience
• Outstanding interpersonal skills with the ability to interview customers with direct questions concerning account activity
• Razor focused attention to detail and observational analysis of account activity
• Strong communication with an emphasis on providing clear narratives and timelines swiftly
• This role requires the ability to work primary hours ranging between 10:00 AM ET – 8:00 PM ET, Wednesday to Sunday to meet the demands of the position as well as varying shifts throughout the workweek based on operational needs

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)$94,000—$110,000 USDZone 2 (Denver, CO; Westlake, TX; Chicago, IL)$82,000—$97,000 USDZone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)$73,000—$86,000 USDClick to learn more about available Benefits, which vary by region and Robinhood entity.We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission-we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. Please review the specific applicable to the country where you are applying.

Expected salary: $94000 – 110000 per year

Location: Lake Mary, FL – Westlake, TX

Job date: Sun, 13 Apr 2025 07:20:25 GMT

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