Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge
Work with stakeholders to create capability building strategy based on communication-related skills identified as necessary to achieve overall organization goal
Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material
Designing training aids like activities, role plays, case studies, etc. to make the training session livelier and more interactive
Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
Identification of appropriate methodology for the implementation of training
Training and certification of trainers on the training modules
Building PPTs and other material and participate in presentation to the client/ internal customers
Participate during client visits (presentation of capability development programs)
Responsibilities:Performance parameters
Quality and accuracy of deliverables
Efficiency and effectiveness (result-orientation)
Training delivery
Adherence to internal standards
Employee satisfaction, people development and morale
Good performance on any other function that may occur from time to time or as directed by the Supervisor
Builds and maintains atmosphere where coaching, counseling, and feedback are considered essential for better performance
Risk recognition, assessment, analyses, management and mitigation
Demonstration of in-depth knowledge and application of various methodologies in relevant situations or phases
Qualifications:Eligibility Criteria: IJP is open to all Sr. Executives under Healthcare Vertical in Manila/Cebu, Philippines
Candidates must have a minimum of One year tenure in EXL and in the current role
Applicants should be rated as C1 in Healthcare Language Assessment
Should have 3.5 & above rating (Goal & Competency or Composite Rating)
Candidates must have 3.5 & above rating (Annual Composite Rating)
Should not be on PDP within 6 months from date of NOD
Should not be on PIP during the time of application
Must have no issues on Attendance and Reliability
Please refer to the Internal Talent Management Policy (attached) for more details
Please include the requisition number JOB# for any inquiry or communication related to this opening
Once selected, candidate is subject to clear all required tests/assessments as part of training program, failing means going back to original post.
Employees who have successfully passed the Internal Job selection (IJP) or employees who have been personally selected for a higher movement shall be required to undergo probation period. The purpose of this is to allow the Hiring Manager to carefully assess the employee’s suitability to manage the risk that the person that they chose to engage may not be prepared to assume a higher role.
Can be released within a month
Had Leadership and Management Experience
Expected salary:
Location: Philippines
Job date: Wed, 13 Aug 2025 01:46:13 GMT
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