Senior Executive – Partnership & Loyalty

Job title: Senior Executive – Partnership & Loyalty

Company: GO PARK SPORTS


Job description: Recruit Ref: L05895224
Posting Date: 2024-11-13GO PARK SPORTSAbout the Sports Centre:Situated in Sai Sha, the forthcoming outdoor multi-sports facility will be the largest privately owned outdoor sports centre in Hong Kong upon completion. The state-of-the-art sports venue will offer a wide range of outdoor sports amenities and training facilities. The Centre aims to become a hub for sports in Hong Kong and the wider Greater Bay Area. We are currently seeking talented individuals to join our team and help us realize this vision.Senior Executive – Partnership & LoyaltyJob Responsibilities:

• Build and maintain strong relationships with VIP clients to enhance loyalty and satisfaction
• Collaborate with the Relationship Manager to develop and implement effective loyalty programs that drive customer engagement and retention
• Assist in analyzing customer data and feedback to identify trends, preferences, and opportunities for program enhancement
• Support the Relationship Manager in executing targeted campaigns to increase customer engagement and loyalty participation
• Work closely with cross-functional teams to ensure the seamless execution of loyalty initiatives
• Help monitor and evaluate program performance metrics, prepare reports, and present findings to senior management
• Assist in planning and executing communications, promotions, and events related to the loyalty program.
• Provide exceptional customer service and support to loyalty program members
• Contribute to market research efforts to stay informed about industry trends and competitor activities
• Collaborate with the Relationship Manager to mentor and guide junior team members

Job Requirements:

• Degree or Diploma holder in Event Management, Hospitality, CRM or any relevant disciplines
• Minimum of 5 years of proven experience in event management, demonstrating strong organizational and detail-oriented skills
• Proven experience in loyalty program management, customer relationship management, or related roles
• Strong analytical skills with the ability to interpret data and derive actionable insights
• Excellent organizational and project management abilities
• Proficiency in CRM systems and loyalty program software
• Outstanding communication and interpersonal skills
• A proactive and results-driven approach to work
• Passion for customer loyalty initiatives and relationship management
• Excellent proficiency in written and spoken English and Chinese (including Putonghua)
• Passionate and knowledgeable about a wide variety of sports
• Energetic, outgoing, and active
• Well-developed analytical and problem-solving skills
• Required to work shifts, including holidays

We offer an attractive remuneration package with fringe benefits to the right candidate, such as:

• 5-day work week
• Discretionary bonus
• Complimentary Annual Sports Pass
• Medical insurance
• Meal allowance
• Transportation allowance

Interested parties please send detailed resume with current & expected salaries via “Apply Now”.We are an Equal Opportunity Employer. Personal data collected will be used for recruitment purpose only.

Expected salary:

Location: Ma On Shan, Hong Kong

Job date: Fri, 15 Nov 2024 03:45:07 GMT

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