Senior Engineer IT Technical Operations

Job title: Senior Engineer IT Technical Operations

Company: Omantel


Job description: Job Description:OT.Technical Operations Senior Engineer.001Job DescriptionOVERVIEWJob TitleSenior Engineer, Value Added Services (VAS)Job CodeJob GradeJob BandDirect Reporting RelationshipsReports To (Job Title):Team Leader, IT Technical OperationsSupervises (Job Title):—UnitTechnology and InfrastructureDepartmentTechnical OperationsDivisionSectionRole PurposeResponsible for the provision of support for VAS systems within the Omantel network to ensure the stability, availability and integrity of the services. Maintain a Broadview of emerging technologies. Interfacing with other departments within the organization, namely Planning, Billing, RTCS, RA, FMS and Marketing w.r.t. VAS related issues.KEY ACCOUNTABILITIES & ACTIVITIESKey AccountabilitiesKey ActivitiesFunctional

• First line fault management of the SMSC and other VAS elements to maximize network availability and quality.
• Undertake all preventive and corrective maintenance routines.
• Ensure all configuration changes are implemented efficiently and timely.
• Performance analysis of statistics and ensuring the necessary/corrective action is taken.
• Preparation of daily / monthly reports as per schedule.
• Ensures accuracy and validity of all information being reported.

· Providing higher Level of Fault management expertise/support to maximize network availability and quality.· Strong ability to trace and diagnose VAS platform and service faults.

• Work as part of a team and provide 24×7 support when required.

· Take Troubleshooting actions based on the Health Check report of VAS system.

• Provision of ideas, concepts and strategy development w.r.t VAS.
• Contribute to the development and implementation of plans for all aspects of system disaster planning and recovery.
• Review, report and respond to any changes in the Network that will impact on the VAS systems.
• Participate in cross functional meetings with key stakeholders involved in the development and deployment of new Value-Added Services in order to define best solutions for new products and services
• Ensure all configuration changes are implemented efficiently and timely
• When required, schedule network downtime with minimum effect on the subscribers.

· Assist with the development and implementation of processes, procedures and working methods.

• Implement effective escalation procedures.
• Provides regular updates to management on status, problems and capacity.
• Ensures accuracy and validity of all information being reported.
• Liaises with other divisions within the company to assure smooth flow of information.
• Making of network diagrams, user guides, service user friendly descriptions and assisting in all text descriptions done for the user interfaces.
• Define user requirements and support functional user testing, making of user guides and product descriptions
• Delivery of System support teams target and initiatives
• Ensure that agreed SLA’s are met with respect to service availability.
• Ensure that the infrastructure is provisioned on time for new projects.
• Incidents to be resolved as per the agreed SLA’s.
• Manage call out during out of office hours to handle emergencies in the systems.

DIRECT FINANCIAL RESPONSIBILITYYes (Financial Metric)¨NoþBrief Description¨MAIN CONTACTSContact GroupInternal / ExternalPurposeFrequencyTeam Leader – Technical OperationInternalReporting and status updateDailySenior ManagerInternalReporting and status updateAs requiredMessage Consolidation & CBS VendorsExternalConfiguration & maintenance plan+ IncidentsAs requiredJOB SPECIFICATIONSKnowledge / Technical Skills

• Working experience of VAS and Content technology platforms i.e. SMSC, SMS-Anti-Spam, USSD, MMSC & CBS
• Must have Telecommunication Knowledge:

– Protocols: SS7/ Sigtran, Diameter, SMPP3.3/3.4– End-to-End call flows of SMS, MMS, USSD & CBS– SMS home routing and charging call flows

• Good understanding of GSM Networks 2G, 3G, 4G & 5G
• OS: Linux & Windows
• Experience in cross departmental projects involving integration, testing and service migrations
• Must have good Planning and Organizational skills
• Proactive and take own Initiative to resolve problems/challenges
• Must have a desire for detail with accurate diagnostic skills
• Fluency in English.
• Strong communication and interpersonal skills
• Ability to work under pressure.
• Highly dedicated and self-motivated.

Education /Certifications

• Bachelor Degree in Telecom/Electronics Engineering or equivalent qualification.

ExperienceA minimum of 5 years of experience managing VAS systems including Anti-Spam & Should have at least 7 years of experience in Telecom

Expected salary:

Location: Oman

Job date: Tue, 29 Apr 2025 03:45:10 GMT

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