Senior Deskside

Job title: Senior Deskside

Company: TEEMA


Job description: Job Title: Senior Deskside
Job ID: 77759
Location: Victoria, British ColumbiaWhat you will be doing:Assist end users with questions about any of our supported software and computing platforms in a professional and courteous mannerAddress user tickets regarding hardware, software, and networkingMonitor the performance of clients’ desktop infrastructure and device plans for improved efficiencyInstall applications and computer peripheralsTroubleshoot hardware and software issues in a variety of environmentsTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalCarry a mobile phone for clients and/or supportTrack personal time billings and report them in a timely mannerAttend a quarterly Career Life Planning session, and update your Personal Development Program (PDP) portal, with your Team Lead or Manager to discuss your interests, training opportunities, your utilization, and other exciting topicsContribute to various government audits and special programs that participate in every year. Part of your duties will be to participate in these programs where needed as they relate to your technology area(s).Other duties as assignedWhat you must have:4+ years of IT support experience1+ year(s) of customer service or consulting experienceCCNA CertifiedExperience with the following:Supporting a Microsoft environment in a deskside support roleMicrosoft Office 2010/2013/O365Windows/Linux/Mac OS environmentsRemote supportPC / printer hardware/VPN/CitrixActive DirectorySupporting mobile devicesWorking knowledge of office automation products and computer peripherals like printersKnowledge of network security practices and anti-virus programsExcellent problem-solving and multitasking skillsFor more information about TEEMA and to consider other career opportunities, please visit our website at

Expected salary:

Location: Victoria, BC

Job date: Sun, 16 Mar 2025 08:19:55 GMT

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