Senior Customer Service Manager

Job title: Senior Customer Service Manager

Company: Queensland Government


Job description: Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.Position is temporary until 30/06/2025 with the possibility of extension.Job details Position status Fixed Term Temporary
Position type Full-time
Occupational group Community Care
Classification AO6
Workplace Location Cairns region,Far North Qld
Job ad reference QLD/601949/24
Closing date 18-Nov-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Until 30/06/2025 with possible extension
Contact person Kim McAlonan
Contact details Phone: (07) 4036 5471
Access theWhat you will be doing

• Provision of leadership, guidance and support to the Manager and all staff through the effective coordination of a range of activities such as workload and workforce management and planning.
• Create a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety, learning and capability building.
• Be an active and positive member of the local leadership team.
• Ensure staff are supported to achieve excellence in their performance at work through promoting and supporting a high performance culture that maximises potential.
• Apply HR management policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
• Develop and apply a high level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes and communicating effectively and sensitively with people from different cultural backgrounds.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Applications to remain current for 12 months.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Please ensure you download all attachments and follow the instructions on how to applyDocumentsBefore applying for this vacancy please ensure you read the documents below.

Expected salary:

Location: Cairns, QLD

Job date: Tue, 05 Nov 2024 08:05:30 GMT

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