Senior Customer Service Administrator **Internal applications only

Job title: Senior Customer Service Administrator **Internal applications only

Company: Culina Group


Job description: Company DescriptionCulina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you’re valued, challenged, and inspired!Job DescriptionAs a Senior Customer Service Administrator you will co-ordinate front-line response to deliveries, deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS Manager whenever necessary.Salary: £27,320Working hours: Mon – Fri Days, 40 hours per weekKey Duties of a Senior Customer Service Administrator:

• All aspects of Customer Relations by telephone and email.
• Completion of Order Process to include creation of ad hoc Invoices (.e.g confirming, raising ad hoc invoices etc).
• Monitoring the customer service inbox.
• Accounts queries.
• Monitoring critical accounts.
• Overseeing full load rejections.
• Night report monitoring.
• General problem solving, particularly regarding delivery discrepancies and assisting customers with any queries that they may have.
• Maintaining failure log and KPI sheets.
• Liaising with and co-ordinating internal teams (eg transport planners and account managers).
• Delivery reporting, both internally and to customers.
• Assisting with training of team members.
• Ensuring all delivery issues are followed through to conclusion in a timely manner (.e.g managing returns/stock on QC hold etc).
• Any other tasks that are deemed necessary.

Qualifications

• Previous Customer Service experience.
• Attention to detail and accuracy.
• Planning and organising skills, high level of numeracy.
• Strong communication skills in order to deliver accurate information.
• Effectively prioritise work load in order to meet set deadlines.
• Able to work as part of a team or individually.
• Able to work effectively and communicate to the correct level.
• Be professional, approachable and helpful to ensure smooth running of the general operation.

Additional InformationAs part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Holiday entitlement of 235 hours per annum
• Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance – 2 x your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts – Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

Expected salary: £27320 per year

Location: Market Drayton, Shropshire

Job date: Sat, 14 Jun 2025 22:15:46 GMT

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