Senior Customer Service Account Specialist

Job title: Senior Customer Service Account Specialist

Company: UL Solutions


Job description: Job Description:

• Contacts customer after quote delivery to gather necessary ready to go items and general follow up to support the project.
• Follows up on inquiry calls; respond to specific client inquiries promptly and professionally.
• Proactively manages specifically designated projects consistent with each customers expectations.
• Includes meeting with internal staff and the customer to ensure seamless execution of the project, providing regular status updates (including failures) during all phases of the project life cycle, and resolving problems in an expedient, professional and courteous manner.
• Actively coordinates with all facets of the organization to resolve complex customer issues, including complaints, invoice issues, open follow-up items, etc.
• Keeps the involved organizational elements current on the project status.
• Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
• Coordinates work with the Operations team, QA and Business Support and other pertinent employees.
• Provides training to colleagues on programs and processes.
• Also provides support to in house employees as needed.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Perform other duties as directed.

Qualifications:

• Higher Secondary Education (High school diploma) or equivalent; some University education desired, plus generally five years of Customer Service experience.
• Demonstrated experience managing multiple projects and tasks successfully.
• Excellent problem solving and negotiation skills to resolve complex problems for customers.
• Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
• Must be able to identify problems and offer workable solutions.
• Demonstrated ability to work effectively as part of a diverse team.

About Us:A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.About the Team: Our CTECH business contributes to society’s progress by enabling the adoption of new technologies. We want to be the best service provider for services that enable customers to successfully launch electronic and wireless products that are safe, compliant and delight their end users. Being the best means being able to serve the most demanding customers, the latest technologies and product innovations while consistently providing outstanding quality, service and value, so that we make every customer an advocate of UL Solutions and sustain market leadership in the areas we compete in.

Expected salary:

Location: China

Job date: Tue, 08 Apr 2025 02:57:41 GMT

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