Senior Customer Business Manager – Independent Grocery

Job title: Senior Customer Business Manager – Independent Grocery

Company: Nestlé


Job description: THE OPPORTUNITYJoin our passionate and dynamic sales team at Nestle Australia as a Senior Customer Business Manager across our Coffee portfolio within the Independent Grocery channel.We are seeking an enthusiastic and intuitive individual to join our sales team, driving sales growth through customer collaboration, and managing trade investment.If you have a passion for sales, a proven track record in account management, and a desire to develop your career, this is the perfect opportunity for you!A DAY IN THE LIFE OF…As a valued member of our passionate and dynamic team, you will collaborate closely with the marketing and commercial development team to create and implement effective strategies that will drive sustainable growth and market share across category leading brands within our Coffee portfolio.Reporting to Head of Customer Metcash & Independents, your key responsibilities include:

• Develop and implement annual customer plans aligned with overall business and customer strategies
• Execute plans for assigned accounts, ensuring alignment with objectives and strategies
• Foster strong business relationships beyond the buyer, engaging cross-functional leaders
• Achieve agreed-upon targets and KPIs in the assigned category
• Adhere to company policies, trade terms, safety regulations, and legal requirements
• Drive eCommerce agenda and collaborate with Customer Marketing to support online sales strategy

WHAT WILL MAKE YOU SUCCESSFUL

• Demonstrated success in previous roles, with a focus on driving sales growth
• Strong knowledge of sales principles, customer management, and trade management
• Familiarity with financial processes and order-to-cash operations
• Understanding of category, brand, product, and shopper dynamics
• Excellent communication, negotiation, and relationship-building skills

Applicants may be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.Applicants must have full working rights in AustraliaBenefitsYou will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive, global FMCG leader.In addition, we offer:

• Nestlé offers flexible working hours that enabling you on how to get your job done and will help you balance your work with your personal commitments.
• Access to 5 additional days of leave to support your health and wellbeing
• Varied career experiences and personalised development support
• Wellbeing benefits including vaccinations and health insurance discounts
• Diversity & Inclusion initiatives and program
• Paid parental and partner leave
• Purchase Leave Scheme
• Volunteering leave, Sports leave, Emergency Services leave
• Discounted Nestlé products
• Salary Sacrifice to Superannuation

Our StoryAt Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering an inclusive, diverse, and collaborative environment, embracing innovation, and empowering people and teams to win.We aim to hire respectful, curious, value driven and inspiring people who care about the people’s lives that we touch every single day.Be a force for good.For more information, please visit our website Nestlé Australia Home | Nestlé Australia (nestle.com.au)We want to make finding your dream job possible. If you require additional support with your application, please contact us at careers@au.nestle.comApply today!THE OPPORTUNITYJoin our passionate and dynamic sales team at Nestle Australia as a Senior Customer Business Manager across our Coffee portfolio within the Independent Grocery channel.We are seeking an enthusiastic and intuitive individual to join our sales team, driving sales growth through customer collaboration, and managing trade investment.If you have a passion for sales, a proven track record in account management, and a desire to develop your career, this is the perfect opportunity for you!A DAY IN THE LIFE OF…As a valued member of our passionate and dynamic team, you will collaborate closely with the marketing and commercial development team to create and implement effective strategies that will drive sustainable growth and market share across category leading brands within our Coffee portfolio.Reporting to Head of Customer Metcash & Independents, your key responsibilities include:

• Develop and implement annual customer plans aligned with overall business and customer strategies
• Execute plans for assigned accounts, ensuring alignment with objectives and strategies
• Foster strong business relationships beyond the buyer, engaging cross-functional leaders
• Achieve agreed-upon targets and KPIs in the assigned category
• Adhere to company policies, trade terms, safety regulations, and legal requirements
• Drive eCommerce agenda and collaborate with Customer Marketing to support online sales strategy

WHAT WILL MAKE YOU SUCCESSFUL

• Demonstrated success in previous roles, with a focus on driving sales growth
• Strong knowledge of sales principles, customer management, and trade management
• Familiarity with financial processes and order-to-cash operations
• Understanding of category, brand, product, and shopper dynamics
• Excellent communication, negotiation, and relationship-building skills

Applicants may be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.Applicants must have full working rights in AustraliaBenefitsYou will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive, global FMCG leader.In addition, we offer:

• Nestlé offers flexible working hours that enabling you on how to get your job done and will help you balance your work with your personal commitments.
• Access to 5 additional days of leave to support your health and wellbeing
• Varied career experiences and personalised development support
• Wellbeing benefits including vaccinations and health insurance discounts
• Diversity & Inclusion initiatives and program
• Paid parental and partner leave
• Purchase Leave Scheme
• Volunteering leave, Sports leave, Emergency Services leave
• Discounted Nestlé products
• Salary Sacrifice to Superannuation

Our StoryAt Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering an inclusive, diverse, and collaborative environment, embracing innovation, and empowering people and teams to win.We aim to hire respectful, curious, value driven and inspiring people who care about the people’s lives that we touch every single day.Be a force for good.For more information, please visit our website Nestlé Australia Home | Nestlé Australia (nestle.com.au)We want to make finding your dream job possible. If you require additional support with your application, please contact us at careers@au.nestle.comApply today!Rhodes,Sydney, NSW, AU, 2138Rhodes,Sydney, NSW, AU, 2138

Expected salary:

Location: Rhodes, NSW – Sydney, NSW

Job date: Fri, 18 Jul 2025 05:29:38 GMT

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