Senior Collections Specialist

Job title: Senior Collections Specialist

Company: HubSpot


Job description: POS-7450HubSpot is looking for a highly motivated, customer-centric International Senior QTC Specialist. If you’ve got the qualifications listed below we want to talk to you about our open position. We are looking for an exceptionally smart and ambitious candidate who’d like a shot to prove their worth in a fast-paced, growing software company.Responsibilities:

• The duties of a Senior Collections Specialist include collection calls and correspondence in a fast-paced, goal oriented collections department.
• Providing customer service regarding collection issues, account review, and resolving client discrepancies.
• Accountable for reducing delinquency for assigned portfolio of 100+ accounts.
• Perform varying tasks and duties necessary to reduce Accounts Receivable.
• Work cross functionally with sales reps, account managers, and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively regarding customer accounts on a timely basis.
• Ensure compliance with SOX and company policies.
• Provide excellent and considerate customer service to customers.
• Work independently and with management to improve collections processes and analyze current state of business.
• Embrace HubSpot’s culture code, and further it.

Qualifications:

• Are fluent in both English & German (verbal and written).
• 2+ years of experience in Accounts Receivable or similar role.
• Experience working with ERP systems and MS office tools, especially Excel.
• Experience with NetSuite is a plus.
• Ability to work independently, and as part of a team in a high volume faced paced environment.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.
• Commitment to excellent customer service.
• Organized self-starter that enjoys problem-solving.
• Must be resourceful and tenacious.

We know the and can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.If you need accommodations or assistance due to a disability, please reach out to us . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page .India Applicants: link to HubSpot India’s equal opportunity policy .About HubSpotHubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.You can find out more about our company culture in the , which has more than 5M views, and learn about , too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our to learn more about the culture and opportunities at HubSpot.By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot’s explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

Expected salary:

Location: Ireland

Job date: Wed, 12 Feb 2025 05:49:28 GMT

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