Senior Client Operations Officer, Depository Operations Services M/F

Job title: Senior Client Operations Officer, Depository Operations Services M/F

Company: CACEIS


Job description: CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent.With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwideBy working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.Reference 2025-100979Publication date 06/06/2025Job descriptionBusiness typeTypes of Jobs – OthersJob titleSenior Client Operations Officer, Depository Operations Services M/FContract typePermanent ContractExpected start date11/07/2025Management positionYesJob summaryCACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.Working hours: 9.00AM – 6.00PM
Region: LUXEMBOURGWhat will you do?Production

• Accurate and timely execution of agreed day to day processes supporting the transaction management, cash & security tracking, document management and ownership verification functions across a range of Private Capital Services structures, including input and validation of manual entries to cash and transaction reconciliation logs, collation of investment/divestment papers, and presentation metrics and control data.
• Ensure tolerance checks are complete, and any outstanding items are investigated and cleared.
• Perform quality checks or second level validation on output from the team.
• Conduct training to Intern/Administrator.
• Perform additional ad-hoc task allocated by Supervisor/Manager.

Queries

• Respond to all queries and incoming emails in a timely and effective manner.
• Develop and maintain good working relationships with other teams within CACEIS Investor Services
• Support the success of the larger team and ensure ongoing productivity by providing back-up relief for staff who are absent or on leave.

Policy and Procedure Review

• Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset.
• Ensure all documents are carefully reviewed capturing all instructions & information accurately.
• Ensure all deadlines are met with defined benchmark.

#LI-RS1Supplementary InformationNice-to-have

• Additional automation skills such as VBA, Python, Macro and etc. are an added advantage.
• Fund and general administration procedural knowledge
• Transaction management and / or payment processing experience
• Regulatory awareness

Position locationGeographical areaAsia, MalaysiaCityPutrajayaCandidate criteriaMinimal education levelBachelor Degree / BSc Degree or equivalentAcademic qualification / SpecialityBachelor DegreeLevel of minimal experience0-2 yearsRequired skills

• Minimum 2 years in relevant operational knowledge and experience.
• Bachelor’s Degree and/or master’s degree in accounting, Finance or related field.
• Business administration qualification or degree (preferred).
• Experience in Transaction Management and /or Custody and/or Business Administration with a focus on financial services and preferably fund structure.
• Strong written and verbal communication skills.
• Fast learner and positive attitude with minimal supervision.
• Attention to detail and strong organizational skills.
• Good interpersonal skills and networking abilities with sub-custodians and internal departments.
• Ability to work independently and collaborate with the team to achieve collective goals
• Ability to prioritise team workloads to meet challenging deadlines
• Able to work under pressure in a fast-paced environment.
• Understanding of and adherence to escalation protocols at all times
• Strong time-management skills.
• Responsible for supporting the supervisor in guiding the team and serving as the main contact when supervisor is unavailable.
• Proposing ideas/recommendations to enhance processes for increased efficiency in service delivery.

Expected salary:

Location: Putrajaya

Job date: Sat, 07 Jun 2025 07:40:09 GMT

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