Senior Business Analyst (ServiceNow)-RQ00445

Job title: Senior Business Analyst (ServiceNow)-RQ00445

Company: emergiTEL


Job description: Description:
Key Responsibilities and Function:-Individuals within the Business Analysis job family are responsible for ensuring that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions.-The Business Analysis role continues throughout the development lifecycle of any solution.Key responsibilities include eliciting, analyzing, documenting and validating business requirements, process flows, identifying system and process solution components, producing functional specifications for solution components or possibly for the integrated solutions. At the highest levels, they can help identify and address business opportunities with innovative business architectures.-Business Analysis professionals define test cases, validate individual functions and the overall solution delivery, and may be directly involved in the test process. Individuals within this job family also may be responsible for identifying, analyzing, reporting and helping with the mitigation of IT risks. They may also assure that the necessary business continuity and disaster recovery plans are in place, maintained and tested for satisfactory resiliency for critical business processes, in response to a wide range of potential threats. This includes coordinating business continuity activities including planning, testing, and incident/crisis management, to assure survivability and viability of Rogers in case of significant business / IT disruption.-Individuals in this job family are involved in setting technology and business strategies and ensuring their optimal convergence. Business Analysis professionals provide the key interface between users and developers and therefore require deep business knowledge across business areas and a technical appreciation across a range of technologies. Successful Business Analysts have excellent written and oral communication skills, project management and people management skills.-Typically works on projects related to systems which impact multiple departments or workgroups across multiple business units. e.g. “Cable” or on projects estimated as “Large” -Has expertise in multiple business areas and their integration points to other departments or systems e.g. “Sales and Finance Commissions”-Performs analysis for projects with some impact on and risk to customer service or revenue generation.-Typically works on multiple, unrelated projects simultaneously.-Suggests work packages to fulfill a solution within scope of others -Determines deliverables, resources, and schedules-Generates and documents internal business user and functional specification requirements using interviews, document analysis, workshops, surveys, site visits, task and workflow analysis in moderate to highly complex environments.-Refines requirements using critical evaluation techniques, systems knowledge and experience.-Communicates with project managers, application developers, subject matter experts, end users, and Rogers’ senior management.-Prepares documentation on expected benefits, use cases, current / proposed process, workflows, data flows, process re-engineering studies, functional specifics, risk integration, end-user adoption plans /guides and organization structures.-Represents clients to identify potential solutions and help prioritize and select among options.-Organizes assumptions and probes for refined data and provides analysis.-Proposes system requirements to fulfill business user requirements.-Provides testing input across functions.-Develops and conducts small group training.-Identifies and highlights problem areas, gaps or conflicts derived from information gathered.-Generates and proposes options for resolution.-Champions and drives proposed system development resolutions.-Ensures projects align with the business and IT strategies in the supported organizations.-Influences the development of plans and processes in supported organizations.-Builds understanding of industry trends and practices for the clients business and for areas of domain expertise.-Contributes to the development of standards in areas of domain expertise.-Determines staffing requirements and may select team membersDescription:Must Haves:5+ years of Business Analyst experience (Exposure to ServiceNow is an asset)ServiceNow experience is a requirement and asset +5 years. ServiceNow Operations coverage.Skilled in process modeling, functional specification writing, and stakeholder engagementExcellent communication skills—able to bridge technical and business languageExperienced with multiple SDLC/Project Management methodologiesProven ability to work on multiple concurrent projects with strategic business impactStrong analytical, problem-solving, and documentation skillsBachelor’s degree or higher in a relevant field

Expected salary:

Location: Calgary, AB

Job date: Thu, 26 Jun 2025 00:58:47 GMT

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