Senior Billing Administrator

Job title: Senior Billing Administrator

Company: Amber Energy


Job description: Senior Billing AdministratorApplication Deadline: 18 February 2025Department: Community Operational SupportEmployment Type: Permanent – Full TimeLocation: CardiffReporting To: Billing ManagerCompensation: £27,500 / yearDescriptionAmber is an award winning, fast-growing, vibrant business on a mission to fix utilities, save the planet and make people happy. We are an entrepreneurial business solving problems in the utility industry and we are currently going through an exciting phase of rapid growth against a backdrop of considerable change within the sector.As a Senior Billing Administrator, you will be part of a small team reporting to the Billing Manager and responsible for administration of our billing service. This includes producing regular monthly billing for residents, corporate customers and commercial tenants as well as supporting first and final billing and re-billing on occasion. The successful candidate will be responsible for general billing administration including reconciliation of resident lists provided by clients and billing exception management.What will you be doing?

• Acting as a Subject Matter Expert (SME) for our billing processes and a point of escalation for team members
• Managing exceptions and failures to ensure accurate billing
• Monthly retrieval of remotely accessed meter reads and upload into the billing system, creating accurate estimated meter readings where required
• Generating batches of invoices, analysing the costs against previous periods, identifying and reviewing anomalies
• Monthly reconciliation of billing data with the site resident logs
• Liaising with Mobilisation and Engagement and Customer Success teams to resolve complex queries and support on and offboarding of sites
• Supporting the Billing Operations Manager in conducting monthly quality checks and feeding back any findings
• Resolving complex issues or complaints to support other Operational teams
• Attending relevant site visits, conducting face to face meetings with residents, resolving any queries and complaints in a professional manner

What does good look like?

• You will have demonstrable account billing experience
• An advanced user in excel (e.g. vlookups, IF functions along with basic formulas)
• An analytical eye to be able to spot errors/trends in data
• You can challenge the status quo and process and provide potential solutions in a constructive way
• Strong IT and numerical skills
• You have a clear, professional and informative communication style
• Excellent attention to detail

Why Choose Amber?Joining an incredible group of people, all on a journey to save the planet, why not? But really… the biggest reason people choose stay at Amber is down to our culture. We have a friendly, informal and relaxed culture, where you are encouraged to bring your true self to work day in, day out. We offer a flexible working environment meaning, you can work where, when and how you want to. We focus on output above everything else. Aside from this, we do also have our competitive benefits package… and not forgetting that we do have an unbeatable view from our Cardiff City Centre office, featuring a fully stocked bar, pool table and lots of plants!

• Private medical care
• Birthday day off
• Income protection
• Enhanced primary and secondary caregiver scheme
• Loyalty vouchers

Here at Amber, we see diversity and inclusivity as a priority and we are always looking for individuals who bring something different to the team. We are an equal opportunity employer and we welcome applications from all backgrounds.

Expected salary: £27500 per year

Location: Cardiff

Job date: Thu, 06 Feb 2025 06:42:40 GMT

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