Senior Associate – Relationship Management Team

Job title: Senior Associate – Relationship Management Team

Company: Cynergy Bank


Job description: Application Deadline: Monday 24th FebruaryHybrid Working Pattern – 3 days in Office & 2 WFHAbout usCynergy Bank is the UK’s human digital bank serving the needs of ‘scale up’ or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.We recognise that professional and personal lives often overlap and our mission is to help empower our customers to achieve their ambitions by serving all their interdependent banking needs. We provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of our customers.Our human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.We partner with firms such as Google Cloud, Cigniti and Slalom as we continue to innovate in the human digital space.Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with Cynergy Bank plc are protected by the .For more information on Cynergy Bank visitCompany Benefits

• Competitive Salary and Company Bonus
• Competitive holiday allowance plus bank holidays
• Option to purchase an additional 10 days holiday
• Pension contribution and Life Assurance
• Income Protection Scheme and Season Ticket Loan
• Medical Cover (After Probation)
• Electric Car Scheme and Money Coach (After Probation)

The Role:The Relationship Management team within Cynergy Bank is designed to provide outstanding service to our existing customers and assist with their lending and deposit requirements.The team operates as a 1LOD and aims to strike a balance between offering outstanding relationship management as well as prudent risk management, always aiming to deliver long term sustainable value for the Bank.As a Senior Associate in the Relationship Management Team you will play a crucial role in supporting our Relationship Directors and contributing to the overall success of the Bank. You will be expected to embrace the strategic objectives of the business and role model best in class outcomes to your colleagues.Responsibilities:

• Maintain high levels of customer service and identify new lending, savings and FX opportunities.
• Assist the Relationship Directors with proposal writing and due diligence including; reviewing and interpreting financial statements, balance sheets, and income statements and identifying key financial metrics and trends impacting client portfolios.
• Demonstrate ability to support and drive lending transactions post-sanction and through to completion and drawdown.
• Manage relevant Management Information and ensure appropriate action is reported in accordance with Bank policy and process. Collect and analyse relevant data to support decision-making processes. Ensure accuracy and integrity of data collected from various sources. Present MI in a clear and concise manner to stakeholders.
• Assist Relationship Directors with daily tasks, including client communication, documentation, and follow-ups.
• Prepare necessary documentation for client meetings and transactions and help manage client inquiries and resolve issues promptly and efficiently.
• Maintain accurate and up-to-date client records and files. Ensure compliance with internal policies and regulatory requirements. Coordinate with other departments to facilitate smooth workflow and client service.
• Be a collegiate member of the Relationship Management Team, share best practice and ensure a ‘One Team Approach.
• Ensure that KYC procedures including the requirements for periodic reviews in accordance with the AML framework on all customer connections are maintained and recorded.
• Contribute to ensure procedure manuals are regularly reviewed and updated to support the adherence to agreed policy and procedures.
• Participate in regular (at least weekly) team communication meetings producing action plans in agreed format where required.

Risk and/or governance responsibilities:

• Ensure all client onboarding is completed and actioned in accordance with policy

• Ensure all clients covenants and operational conditions are monitored with any exceptions noted per Bank policy

• Work collaboratively alongside 2LOD to ensure transactions that are not policy compliant are appropriately managed and where necessary are marked on Watchlist or passed to Business Support.

• Demonstrate a high level of understanding and comply with the Bank’s KYC and AML procedures.

• Ensure procedure manuals are regularly reviewed and updated to support the adherence to agreed policy and procedures

• Ensure all customer and KYC reviews are completed in accordance with policy

• Ensure that all material audit, risk or compliance issues and audit action points are concluded promptly and within agreed deadlines

Essential Knowledge & Experience:

• Background in effective customer management and understanding of credit risk.

• Demonstrate asset class knowledge in Real Estate finance and / or Trading Businesses.

• Demonstrated experience of presenting information or data in a written format e.g writing reports or papers.

• Demonstrated evidence of being comfortable with numbers and analytical tasks involving data.

• Needs to demonstrate end to end knowledge across the customer journey thereby covering origination, deal structuring, deal execution and ongoing risk management.

• Demonstrate an understanding of analysing valuations and the legal due diligence process.

Behavioural Attributes:

• Strong communication skills.

• Customer centric whilst effectively customer managing risk.

• Support Bank wide Forums as required or identified.

• Cooperate with and help colleagues across our business, performing other reasonable tasks as may be required from time to time.

• Demonstrate alignment and actively promote the Bank’s values.

• Be a true team player creating a ‘One Team’ approach.

Cynergy Bank was established in 2018 by entrepreneurs to serve the needs of business owners, property entrepreneurs and family businesses. We have a strong track record supporting businesses that want to scale up and provide over £3bn lending to scaling businesses across the UK, we also offer retail deposits to UK savers. Our vision is to provide a truly personalised service that is delivered through face-to-face relationships and enhanced by the latest technology.

Expected salary:

Location: London

Job date: Wed, 12 Feb 2025 07:29:34 GMT

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