Senior Associate – Order Management

Job title: Senior Associate – Order Management

Company: Genpact


Job description: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.We are inviting applications for the role of Senior Associate, Order Management
In this role, you will be responsible as CSR for customer accounts with primary role of entering and managing their requirements and schedules and liaison between business partners, Sales, fulfillment to ensure customer receives their orders on time.Responsibilities

• Creating sales order in system based on Purchase orders sent by customers
• Communicate to customers on order status, any delays or problems with their request
• Handles customer inquiries in the areas of product information, ordering procedure, special order information and pricing, quote information, shipping etc
• Serve as a liaison between end customer and business partners to assist order entry, order maintenance and shipment
• Develop operational tactics to clear order block from sales order to ensure revenue flow
• Provide information and assistance as needed to warehouse people to allow for expeditious processing
• Perform analysis on schedule fluctuation and prepare report to highlight to business
• Perform additional duties as required or requested

Qualifications we seek in you!
Minimum qualifications

• Graduation in any stream
• Should be a fast learner
• Candidate should have relationship management skills since the job will involve liasoning with customers & US stake holders
• Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible
• Candidate should have excellent PC skills and should be well versed with Microsoft product likes excel, word and power point
• Good follow up skills and strong attention to details
• Ability to work effectively with other organization and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution
• Flexibility to night shift is mandatory

Preferred qualifications

• Graduation with good knowledge in supply chain
• Knowledge on Microsoft excel will be an advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.

Expected salary:

Location: Hyderabad, Telangana

Job date: Sun, 23 Feb 2025 02:52:11 GMT

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