Senior Associate, Marketing Operations (Destination Partnerships)

Job title: Senior Associate, Marketing Operations (Destination Partnerships)

Company: Klook


Job description: About KlookWe are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:Customer FirstPush BoundariesCritical ThinkingBuild for ScaleLess is MoreWin as OneWe never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!Senior Associate, Marketing Operations (Destination Partnerships)About the RoleWe’re looking for a highly organised and resourceful Marketing Operations Associate to join our Destination Partnerships team in Asia. You’ll be the behind-the-scenes enabler ensuring that marketing campaigns for tourism boards run smoothly – from pitch to post-campaign.This hybrid role sits at the intersection of marketing coordination, stakeholder management, and operational excellence. You’ll help bring campaigns to life through structured processes, cross-functional collaboration, and tight execution. As the team scales, this role offers growth opportunities into regional campaign management and planning.What You’ll DoCampaign Support & Marketing OpsCoordinate timelines, assets, and internal reviews to support smooth campaign executionCollaborate with cross-functional teams (e.g. design, paid ads, content, local marketing) to prepare decks, proposals, and reporting materialsConsolidate campaign performance data and develop supporting insights and post-campaign recommendationsMaintain internal records and documentation to support knowledge sharing and campaign benchmarkingTeam Operations & Process ManagementOversee administrative processes including payment requests, invoicing, and basic finance trackingLiaise with Legal to route contracts and ensure timely documentationPartner & Cross-Team CoordinationAct as a point of contact during campaign execution to manage partner queries on deliverablesRepresent the team in internal meetings and coordinate with regional marketing teams to align on prioritiesEnsure timely communication and updates between stakeholders throughout the campaign lifecycleAd-Hoc Projects & Process ImprovementContribute to special initiatives that improve campaign workflows, internal processes, or stakeholder experienceSupport internal retrospectives and help identify ways to scale campaign operations efficientlyWho You AreBachelor’s degree in Marketing, Communications, Business, or a related field2-3 years of experience in marketing operations, project coordination, or sales support rolesMeticulously organised with strong attention to detail and follow-throughClear communicator, both written and verbal – confident managing multiple stakeholdersAble to work independently in a fast-paced, agile environmentBonus Points If You HaveExperience in the travel, lifestyle, or e-commerce industryHands-on exposure to digital marketing channels or campaign managementBasic familiarity with creative tools (Adobe Illustrator, Photoshop)Comfortable working with data (Excel, Looker, or Google Analytics)What Success Looks LikeCampaigns are launched smoothly and on time, with no gaps in executionInvoice and payment workflows are handled seamlesslyInternal teams feel supported, and external partners feel confident in Klook’s ability to deliverYou help us move faster, scale smarter, and execute betterKlook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

Expected salary:

Location: Kuala Lumpur

Job date: Wed, 23 Apr 2025 05:59:16 GMT

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