SAP CRM Functional Analyst

Job title: SAP CRM Functional Analyst

Company: Addmore Group


Job description: Our client is urgently looking for a SAP CRM Functional Analyst for a remote mandate.Local candidate, French speaking or bilingual / FRENCH RESUME

• Start date: January 2025
• Remote work
• 35 hours per week
• 6-12 month mandate
• Responsibilities

• Optimize the processes under his/her responsibility according to the Company’s strategic orientations, the best practices supported by SAP and expected benefits;
• Ensure the consistency and integration of business processes during their optimization;
• Perform detailed analyses of business process requirements and document them;
• Identify gaps between business needs and SAP and identify palliative solutions or workarounds, as needed;
• Carry out the SAP configuration and document the changes required according to the chosen methodology;
• Design, customize, configure and test SAP modules;
• Identify gaps, problems and alternatives;
• Investigate, analyze and resolve SAP issues for problem resolution;
• Proactively identify and propose improvements to the system;
• Provide advisory services on new settlements and existing support projects;
• Assess the feasibility and measure the profitability and benefits of the change requests (DDCs) under his/her responsibility;
• Act as an intermediary between the business functions and the technical team;
• Write functional specifications;
• Write and execute test scenarios;
• Configure the solution according to functional needs;
• Produce gap and impact analyses on existing RICEFWs (gap between functional needs and solution);
• Provide significant technical and functional support and support during the deployment phases;
• Support, and sometimes take charge, of the management of incidents and anomalies;
• Act as a facilitator during team meetings and workshops;
• Participate in various committees such as the Solution Change Advisory Committee (SAAC) and the Architecture Committee;
• Monitor SAP solutions/modules in order to maximize the use of standard SAP features;
• Ensure the compliance of processes related to the Business Process Hierarchy (BPH);
• Provide training and user support.

List of the main deliverables that may be produced:

• Feasibility, risk, and gap analyses;
• Proposals for improvements and opportunities;
• Performance reviews;
• Cost and effort assessments;
• Functional specifications, test scenarios and parameterization.

Requirements
8 + years experience in information technology;
5 + years in SAP CRM;
Minimum of 5 years of experience in carrying out various mandates in the development and evolution of application systems;
Over the past five (5) years, have completed a maximum of five (5) relevant mandates, carrying out activities and deliverables listed above for this profile in large complex environments
Over the past five (5) years, have completed a minimum of three (3) relevant mandates aimed at integrating several solutions into a complex and innovative application portfolio;
In the last five (5) years, have completed a minimum of two (2) relevant mandates requiring the adaptation of native SAP functionalities in a large complex environmentMust have Work Authorization for Canada.The Addmore Group is the premier provider of SAP related resources in Canada. Since 1992, Addmore has been solely focused on providing the right SAP resources to our clients.#LI-Remote

Expected salary:

Location: Montreal, QC

Job date: Tue, 24 Dec 2024 23:51:24 GMT

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