RQ08784 Solutions Designer – CRM

Job title: RQ08784 Solutions Designer – CRM

Company: Randstad


Job description: Are you an experienced Solutions Designer with expertise in Salesforce development and CRM solutions? Our client seeks a Solutions Designer – CRM to support the modernization of their application. This role involves designing and developing Salesforce Public Sector Foundation-based solutions, integrating Salesforce with third-party applications, and optimizing system performance to improve service delivery in the Labour Relations Solution Division (LRSD).The successful candidate will have 10+ years of full-cycle software development experience, a strong Salesforce development background, and expertise in Apex, Lightning Web Components (LWC), and cloud-based integrations.Advantages
– Work on a high-impact public sector project, modernizing the Labour Relations case management system.
– Leverage Salesforce Public Sector Foundation and Azure Cloud, driving innovation in service delivery.
– Collaborate with cross-functional teams, including developers, analysts, QA teams, and stakeholders.
– Lead and participate in Agile development sprints, ensuring best practices in DevOps and CI/CD.Responsibilities
The Consultant is required to work with clients and various stakeholders to address the ongoing tasks, considering business implications and requirements for enhancing the functionality of LR Gateway (LRG) application. The consultant will be responsible for providing day-to-day guidance to other team members, hands-on support services related to the development, management of project-related documentation, and plans, as well as facilitation of project tasks. Other responsibilities will include undertaking detailed analyses to identify key business issues as well as coordinating and executing the delivery of specific project activities.– Perform day-to-day development activities on the Salesforce.com platform.
– Support the creation of customizations and integrations required for the LRG application in production.
– Configure the Salesforce.com application based on the business requirements.
– Apply best practices and experience to build Salesforce.com applications.
– Perform Root Cause Analysis (RCA) and provide resolution to production issues and incidents; debug issues identified during phase 2.
– Work closely with other developers in the vendor team, business analyst, QA analyst and project managers.
– Research Salesforce.com capabilities as needed to suit business requirements and provide gap analysis.
– Contribute to the preparation of business cases, initiating and recommending next generation Salesforce solutions, based on technology, service gap analyses, risk, and business value to OMSB and customer base. Identify, consult with, and advise OMSB on solution technologies to facilitate business practices and promote the cost-effective application of solutions that satisfy client requirements.
– Create actionable technical documentation based on gathered business requirements.
– Assist with scoping and planning of various CRM related projects and initiatives.
– Perform routine administration functions for Salesforce.com.
– Create documentation, including training documentation and release notes.
– Participate in cross-functional teams that address strategic business issues.
– Support the branch in developing and implementing the technical solutions needed, as well as providing operational support, ensuring that any technical glitch can be quickly addressed.
– Support Quality Assurance (QA) and User Acceptance testing teams to code, test, and debug extensions/tools integration services.
– Participate in code reviews sessions (scheduled and unplanned releases).
– Work with the testing teams to aid in preparation of the Test Plan for Unit and Integration testing.
– Prepare fully documented operational procedures for system and production system support staff as required.
– Provide problem resolution support to database staff, system and user acceptance test teams, and other staff members.
– Co-ordinate system development, production support activities, and technical consultative support to other staff members.
– Provide knowledge transfer to ministry staff at all stages of this assignment.
– Resolve defects as required and help prepare implementation plan.Qualifications
Must haves:
– 10+ years of full cycle software development including requirements, design, development, optimization, testing, implementation, and support.Skill Set:
– Salesforce Delivery Lead and Implementation experience.
– Agile experience, leading and coordinating a development team as a technical expert.
– Development experience on the Salesforce platform; specifically with Public Sector Foundation Experience.
– Certified Salesforce Developer.
– Experience integrating Salesforce.com with other applications.
– Strong communication skills.– Excellent interpersonal skills, including:
– Group facilitation/team management.
– Relationship management and effective collaboration.
– Stakeholder partnership.
– Knowledge transfer to the client.– Experience with business methodologies and tools, including:
– Business analysis.
– Performance measurement.
– Logic models.– Experience working in programs consisting of multiple highly inter-dependent projects.
– Experience in the development of feasibility studies, business case development and cost benefit analysis.
– Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.– Knowledge of, and experience with the following computing environments:
– Database: Oracle.
– CRM: Salesforce Public Sector.
– Business Intelligence: MS-Power BI, ETL.
– Operating Platforms: Unix (Solaris, AIX, Azure Cloud).
– Web/Application Servers: WebLogic, Microsoft IIS.
– Configuration/Builds: DevOps, Ant. Etc.
– Other technologies such as UML Modeling tools, Eclipse, Junit, and Log4J.– Proven Experience with all stages of automated system implementation in large, complex, high-volume systems in Cloud environments, with online Mainframe Transactions.
– Demonstrable knowledge and experience in working in accordance with policies and procedures of the Ontario Public Service.
– A team player with the ability to work with competing priorities and strict deadlines.
– Proven ability to perform to successful completion assignments of high magnitude and complexity.
– Knowledge of the bargaining process in the Labour Relations Act (e.g conciliation, interest arbitration and grievance arbitration).
– Experience in developing Salesforce LWCs following ODS (Ontario Design System).
– Experience in developing Salesforce LWCs following accessibility standards (AODA).
– Experience in building bi-lingual apps.
– Experience in integrating Salesforce with SharePoint, Security APIs, and SendGrid.
– Salesforce Application Architect certification.
– Salesforce System Architect certification.
– Expert knowledge and building with Apex code, custom Lightning Web Components (LWCs), Flows, system configurations.
– Expert knowledge of Salesforce Object Query Language (SOQL).
– Troubleshooting, advising, leading and debugging to support the business team with bug resolution.
– Knowledgeable of source code control.
– Expert with DevOps, GIT, Visual Studio.Summary
Our client is looking for a Solutions Designer – CRM to lead the modernization of the client’s management system, focusing on Salesforce Public Sector Foundation, integrations, and system optimization. This role requires expertise in full-cycle software development, Apex, LWC, DevOps, and Agile methodologies. If you are a Salesforce-certified expert with experience in designing, developing, and integrating CRM solutions, we encourage you to apply.Also, remember that updating your profile on Randstad.ca helps us find you faster when we have roles that match your skills! So even if this role isn’t for you, please update your profile so we can find you!We look forward to supporting you in your job search! Good luck!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary:

Location: North York, ON

Job date: Thu, 13 Mar 2025 08:59:09 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck