RQ08642 Business Analyst

Job title: RQ08642 Business Analyst

Company: Randstad


Job description: We are seeking a Business Analyst with 10+ years of experience to support the design, development, and implementation of a Customer Experience Platform (CXP). The role involves business analysis, Agile leadership, stakeholder engagement, and process optimization to enhance service delivery and customer experiences.Advantages

• Opportunity to work on a high-impact digital transformation project.
• Engagement in Agile methodologies and enterprise architecture frameworks.
• Hands-on experience in business process analysis, modeling, and improvement.
• Collaboration with stakeholders, IT teams, and business leaders.
• Involvement in customer experience optimization and service enhancements.

Responsibilities

• Conduct business analysis, process mapping, and requirements gathering.
• Define business strategies, cost-benefit analyses, and feasibility studies.
• Lead the development of user stories, process models, and system diagrams.
• Ensure business requirements align with IT solutions.
• Facilitate Agile team collaboration and support backlog grooming.
• Interact with business stakeholders and subject matter experts to understand requirements.
• Foster collaboration between Agile teams, product owners, and project teams.
• Prepare documentation, presentations, and training materials for various stakeholders.
• Monitor project progress, resolve issues, and provide regular updates.
• Lead system testing, user acceptance testing (UAT), and quality assurance activities.
• Support Agile practices and enhance customer experience journeys.

Qualifications

• 10+ years of experience in business analysis and process re-engineering.
• Knowledge of Agile methodologies and enterprise architecture frameworks.
• Experience with process modeling, data flow diagrams, and business case development.
• Proficiency in Agile tools like JIRA, Confluence, and collaboration management tools.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong problem-solving and analytical abilities.
• Proven ability to lead teams and work under tight deadlines.
• Certifications in Agile (Scrum Master, Agile Coach, Lean Six Sigma, etc.).
• Experience in IT service delivery and digital transformation initiatives.
• Knowledge of data governance, security, and compliance.

Summary
This Business Analyst role is an excellent opportunity to lead business transformation efforts, optimize customer experiences, and drive digital innovation. The ideal candidate will have expertise in business analysis, Agile leadership, and stakeholder engagement, ensuring efficient and customer-centric service delivery.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary:

Location: North York, ON

Job date: Fri, 21 Mar 2025 07:06:04 GMT

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