Retail Chat Support (CDO)

Job title: Retail Chat Support (CDO)

Company:


Job description: Join our team as a Retail Chat Support in Cagayan de Oro Misamis Oriental. In this full-time role, you will be responsible for providing exceptional customer service through various digital channels, ensuring our clients’ needs are met efficiently and effectively. What You’ll Be Doing Respond to customer inquiries and requests through online chat, email, and other digital channels Assist customers with order placement, returns, and other account-related matters Provide product information and recommendations to enhance the customer experience Escalate complex issues to appropriate team members for resolution Contribute to the continuous improvement of our customer service processes Maintain a positive and professional demeanor while delivering high-quality support What We’re Looking For Excellent communication and interpersonal skills Strong problem-solving and critical thinking abilities Proficiency in using digital customer service tools and platforms Familiarity with retail operations and customer service best practices Ability to work in a fast-paced, high-volume environment Commitment to providing exceptional customer service What We Offer We are committed to supporting our employees’ growth and development. You can expect: Competitive salary and benefits package Opportunities for career advancement and skills training Collaborative and inclusive work environment Comprehensive health and wellness programs Work-life balance initiatives, such as flexible schedules and remote work options If you’re passionate about providing top-notch customer service and are ready to join a dynamic team, Apply now

Expected salary:

Location: Cagayan de Oro City, Misamis Oriental

Job date: Tue, 05 Nov 2024 23:38:28 GMT

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