Reservations & Groups Executive

Job title: Reservations & Groups Executive

Company: The Merrion Hotel


Job description: Job Description:The Merrion, one of Dublin’s finest luxury hotels is recruiting for a Reservations & Groups Executive.Our belief is that the success of The Merrion Hotel depends on the commitment of each and every member of our Team. The hospitality & service we provide to our guests must be the very best at all times, and in recognition of this, you will enjoy our excellent benefits which include:

• Competitive pay rates
• Free meals on duty
• Free cleaning of company provided uniforms
• €300 bonus for recommending a friend to work at The Merrion
• Travel and Bike to Work – Tax saving Schemes, discounted parking in the city
• Health and Dental Insurance payments
• Contributory Pension Plan from the day you start work, including Death in Service benefit
• Increased holiday entitlement with length of service
• Recommend a Friend scheme: bonus paid to you for recruiting a friend or colleague to join The Merrion team
• Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/ friends
• Free Employee Assistance Programme – free professional counselling and support on everything from anxiety to parenting to exam stress – for you and all your family members

The RoleWe are looking for a service driven individual to join our five star Team. This is a fantastic opportunity to either begin or continue your career in one of the Leading Hotels of the World. Working with a professional and welcoming Team you will be part of creating Merrion Moments for our guests and colleagues with your main duties including:

• Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
• Anticipate guest needs in order to enhance quality service and in turn enhance guest satisfaction.
• Deal with calls, inquires and reservations made by guests (both internal and external) as per training and hotel standard.
• Manage and maintain designated Blocks, processing deposits where necessary, managing cut off & option dates and charging cancellation fees.
• Complete necessary VIP & Group Sheets and perform group handover with Front Office prior to sending.
• Meet & Greet Group Organisors and arrange Hotel Show Arounds where required
• Ask for and record all the guest details given and forward any special requests or information to relevant parties and departments.
• Offer guest services and upsell the hotel at the standard given at training.

Who we are looking forA candidate with the ability to be professional and communicate courteously and effectively with guests and colleagues alike. Your enthusiasm will be infectious and will instill confidence in the services offered. It is these qualities that require your commitment and will set us apart at being a most caring and successful hotel.Shift work & flexibility are required in this position. This role will be 5 days over 7.About The MerrionThe Merrion, a member of the prestigious Leading Hotels of the World, is located opposite Government Buildings in the heart of the city centre. Created from 4 Georgian Townhouses, the 142 bedroom and suites are arranged around two 18th Century style gardens.If you feel this is the role and Company for you, please apply online with your CV & cover letter detailing what you can bring to us at The Merrion.

Expected salary:

Location: Dublin

Job date: Sun, 19 Jan 2025 04:34:36 GMT

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