Researcher (Voice of Customer)

Job title: Researcher (Voice of Customer)

Company: Sport New Zealand


Job description: As a government entity, Sport New Zealand Ihi Aotearoa is proud to be a kaitiaki (guardian) of our country’s play, active recreation and sporting system, from grassroots to elite sport. We do this through partnerships with national sport and recreation organisations, regional sports trusts, central government bodies, councils and other key stakeholders.Reporting to the Senior Researcher – Customer Experience, the role of Researcher (Voice of Customer) will focus on supporting Sport NZ’s Customer Experience Research Programmes (including our Voice of Participant and Voice of Rangatahi surveys). Key aspects of the role include managing the delivery of surveys via a Voice of Customer (VOC) research platform, including supporting survey design and programming, liaising with internal and external stakeholders, creating dashboards, and data analysis and interpretation.The successful individual will have:· 2-5 years, or more, experience in a related field, e.g., within a research agency or as a research advisor· Experience applying research and analytical methods, including managing quantitative research projects· Experience using a Customer Experience/VOC research platform (preferred), or a desire to learn· Experience in use of statistical methods· Intermediate or advanced level of Microsoft Excel· Strong problem-solving skills, and the ability to think both critically and innovatively with the courage to try new techniques· An ability to engage and present meaningful and actionable insights with high level verbal and written communication where complex information is turned into plain English· Experience building constructive working relationships with colleagues and key stakeholders· A proactive, can-do attitude with a high level of initiativeSport NZ is committed to becoming a fully equal opportunity employer who knows equity, diversity and inclusion lead to stronger whanaungatanga and improved organisational performance. We value and embrace differences and diverse ways of thinking and being – staff at Sport NZ are celebrated for who they are and their unique contributions to our organisation.APPLICATIONS CLOSE: Friday 16 May 2025

Expected salary:

Location: Wellington

Job date: Fri, 02 May 2025 23:56:16 GMT

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