Relationship Manager

Job title: Relationship Manager

Company: ING


Job description: Growth of our corporate banking business (nominal size as well as profitability)Widening of the corporate customer base through prospect acquisition while efficiently deploying ING differentiatorsSales of bank products to eligible customers (PAM and LAM names)Bearing the ultimate responsibility for the assigned customer relationships, their know-your-customer (KYC/CDD) processClose collaboration with PAM offices, product, sector and other service departmentsPro-actively engage with relevant stakeholders on a regular basisCollaborate with the rest of the Corporate Sector Coverage team on entrusted commercial and related tasks if and when neededKEY RESPONSIBILITIESIndividual Customer Portfolio Build-up and MaintenanceAcquire clients within the defined target market – Assess and dimension the business potential of current, newly acquired and target market customers, set own marketing priorities according to the revenue opportunity – Develop and follow account plans for each customer, set lead products, x-sell strategy and defensive strategies when applicablePerform industry, product driven client strategic pitches ✓Optimize the offered product mix using risk/reward ratio as a main criterionInvolve product, line and credit management as neededBuild close professional relationship with own internal and external customersSupport sector driven strategy (and co-ordinate with global sector teams)Product Sales and DeliverySell full mix of ING’s wholesale productsInvolve product managers for sales of specialized productsSuggest product modifications/innovations as necessaryTake responsibility for all the credit and documentation features of products used by own customers (alongside relevant products)Co-ordinate and support preparation and execution of loan and pledge agreementsOrganize and catalyze product deliveryCo-ordination of Customer ServicingInterface customer contact regarding daily business, i.e. cash management, loan draw-downs and similarLiaise with operations and product management for proper customer servicingCredit Initiation & MaintenanceStructure the credit lines according to internal rules, customer needs and credit viabilityAssist in execution of credit applicationsBear full accountability for the credit proposalComply with the risk process including timely preparation of call reportsTake personal ownership for the credit risk related to the customers assignedRecognize problems as they evolve, gather and communicate all credit deterioration signals to line and credit seniorsDocumentationEnsure standard documents are used wherever possibleVerify the identity of each customer representative when the customer is signing the bank documentsComplianceTake every effort in gaining a deep knowledge about every one of your customersFollow the account activity and be ready to explain any irregular items, prepare Transaction Profiles and AML exception reportsEnsure the customers` activities are compliant with all local regulations, if non-compliant activities recognized, inform line managementGet to know and comply with all internal procedures and policiesActively work with CDD/ Monitoring tool and work towards zero CDD overdue files ActivityActivity ReportingFully use Salesforce as the primary customer relationship management and activity management toolPrepare and submit for approval expense reports for actually incurred expenses while on-the-jobPerformance requiredMeet the benchmarks as set in the KPIsMeet or exceed individual annual revenue budgetMeet the zero credit loss norm while keeping the bank safe and compliantWork in full alignment with the approved commercial strategyREQUIREMENTSUniversity degreeA minimum of 5 years experience in Relationship Manager role from international or local bankExperience in working with corporate clientsFluent in business EnglishDemonstrates high ethical standardsExcellent interpersonal skills, efficient team playerProven ability in identifying and meeting customers’ needs through matching a broad range of products and services to their requirementsRight to work in the Czech RepublicWHAT ING OFFERSA friendly, professional, and passionate work environmentVaried and engaging tasksAn international setting with access to decision-makersOpportunities for professional growth and development.A wide array of benefits, training opportunities, and a safe, pleasant working environment.A modern culture with flexible options for remote work and office presence (located at Českomoravská, Prague 9)Both part-time and full-time options availableNext stepsWe eagerly await your motivation letter and CV/resumeYour CV and cover letter will be thoroughly reviewed by HR and your future managerInitial interactions, whether via Teams or in-person meetings, will be arranged in due courseWe welcome everyone with equal enthusiasm – regardless of race, color, age, gender, sexual orientation, nationality or disability.

Expected salary:

Location: Praha

Job date: Wed, 04 Dec 2024 04:20:34 GMT

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