Ref 1055/25 Database and CRM Coordinator, Office of Advancement

Job title: Ref 1055/25 Database and CRM Coordinator, Office of Advancement

Company: Western Sydney University


Job description:

• Full-Time, Fixed-Term position until February 2030 | Western’s Parramatta South Campus
• Remuneration: HEW Level 7 $124,203 to $133,967 p.a.| Includes 17% Superannuation & Leave
• Shape Data-Driven Philanthropy at Western Sydney University!

• Full-Time, Fixed-Term position until February 2030
• Remuneration: HEW Level 7 $124,203 to $133,967 a.| Includes 17% Superannuation & Leave
• Based at Western’s Parramatta South Campus
• Shape Data-Driven Philanthropy at Western Sydney University
• Be part of a dynamic team managing donor data for a top-ranked university.
• Work on high-impact fundraising initiatives that support scholarships, research, and student success
• Use data and analytics to drive meaningful philanthropic engagement.

About Western Sydney University
Western Sydney University is a modern, forward-thinking, research-led university, located in the heart of Australia’s fastest-growing, economically significant region. The University has 11 campuses in Sydney, as well as campuses in Ho Chi Minh City, Vietnam, and Surabaya, Indonesia, with plans for expansion in India. With over 200,000 alumni, nearly 50,000 students, and around 3,500 staff, the University fosters a dynamic, inclusive, and innovative culture. It is ranked in the top 2% of universities worldwide, with over 85% of its assessed research rated at ‘World Standard’ or above. The University is ranked 1st worldwide and in Australia for its commitment to the United Nations’ Sustainable Development Goals in the Times Higher Education University Impact Rankings for 2022, 2023, and 2024.About the Division of Public Affairs and Partnerships
The Division of Public Affairs and Partnerships is dedicated to amplifying the university’s positive impact through meaningful engagement, partnerships, and philanthropy. Our success is built on openness, accountability, and a strong commitment to working cohesively across key functional areas, including partnerships, public affairs, government relations, creative, alumni, and advancement. The Office of Advancement plays a critical role in managing donor relationships, securing philanthropic support, and leveraging data for fundraising success.About the Opportunity
Western Sydney University is seeking a detail-oriented and analytical Database and CRM Coordinator to manage and optimise donor data systems, ensuring effective donor engagement and successful fundraising.As part of the Office of Advancement, you will play a key role in overseeing the University’s Advancement CRM (Raiser’s Edge), ensuring data integrity, enhancing reporting capabilities, and supporting donor relationship management. If you have a passion for leveraging data to drive impactful fundraising and enjoy optimising CRM systems, we invite you to join our team.This is a full-time, fixed-term position until February 2030 and will be based at Western’s Parramatta South Campus, although travel to other campuses of the University may be required. Please review the position description for further information.Key Responsibilities
Reporting to the Manager, Prospect Development and Research, you will:

• Oversee the management and maintenance of the Advancement CRM (Raiser’s Edge), ensuring accuracy, security, and efficiency.
• Conduct regular data cleansing and audits to maintain data integrity and compliance with privacy regulations.
• Generate reports and dashboards to track fundraising performance, donor engagement, and campaign success.
• Optimise CRM functionality by implementing workflows and automation to enhance donor stewardship.
• Train and support staff in effective CRM usage, developing best practices and user guides.
• Collaborate with IT and external vendors to ensure CRM integration with other University systems.
• Provide data insights and analytics to inform donor engagement and fundraising strategies.

About You
You are a highly organised and detail-focused professional with a strong background in CRM management, database administration, and data analysis. You will have:

• Proven experience in CRM/database management, preferably in a fundraising or non-profit setting.
• Strong analytical and reporting skills, with the ability to interpret donor data and trends.
• Technical expertise in Raiser’s Edge or similar donor management systems.
• Excellent organisational and project management abilities, ensuring data-driven efficiency.
• Ability to train and support staff, fostering CRM best practices across the organisation.
• Strong attention to detail, with a commitment to data integrity and compliance.
• A strategic mindset and able to refine data processes to bolster philanthropic endeavors.

Why Join us?
Western Sydney University highly values equity and inclusiveness and strives to contribute to tackling inequalities and promoting wellbeing within our own institution. If you share our passion for creating a more equitable and inclusive world, and if you are ready to contribute to meaningful change, join us in our mission to promote equity, inclusiveness, and wellbeing.Joining our team comes with a range of exceptional benefits designed to support your well-being and professional growth including:

• Work-Life Balance: Enjoy flexible work arrangements, generous leave entitlements, and the option to work from home up to 2 days per week.
• Professional Development: Take advantage of professional development and networking opportunities, including secondment opportunities to enhance your skills across the University.
• Staff Benefits: Access a range of benefits, including health and fitness programs like Fitness Passport, library facilities, café and restaurant deals, and many other goods and services!

This is your opportunity to combine data expertise with philanthropy, ensuring that donor engagement is driven by strategy and insight. Apply now, ensuring you address each of the screening questions in your application.Remuneration Package: HEW Level 7 $124,203 to $133,967 p.a. (comprising Salary of $104,953 to $113,204 p.a., plus Superannuation and Leave Loading)Position Enquiries: Please direct specific enquiries regarding the role to Anna Pakhomenko, Manager, Prospect Development and Research, via emailRecruitment Enquiries: Specific enquiries or issues with your application may be directed to Tiana Woodward, Senior Advisor Talent Acquisition, via emailClosing Date: 8:30pm, Sunday 23rd March 2025Working Rights in Australia – Eligibility
You must provide evidence of your fulltime working rights in Australia at time of application.Please note that all ongoing and fixed term employees seeking to apply for this position as a secondment must have completed a minimum of 12 months’ full-time continuous service to be eligible to apply for this role, as per Part D of the Recruitment and Selection Policy.Only those applications submitted via the WSU online recruitment system will be accepted.

Expected salary: $124203 – 133967 per year

Location: Parramatta, NSW

Job date: Sun, 09 Mar 2025 00:39:31 GMT

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