RCTI and O2C Data Compliance Manager

Job title: RCTI and O2C Data Compliance Manager

Company: Toll Group


Job description: About Toll GroupAt Toll, we do more than just logistics – we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —Purpose of the Job:

• Ensure all operational, financial, and HR objectives are achieved for the RCTI Collections team, Master Data, and Compliance.
• Focus on reducing DSO (Days Sales Outstanding) and maintaining Receivable ledger balances.
• Lead and motivate the team to drive performance excellence and quality customer service within the Shared Service Team.

Primary Duties & Responsibilities:

• Oversee and manage the Accounts Receivable team, ensuring effective workflow and adherence to deadlines.
• Provide technical and decision-making support to the Credit Manager and team on debtor accounts, data analysis, and reconciliation.
• Utilize Creditor Watch for risk management and monitor customer base risk.
• Communicate with senior management regarding risk changes and corrective actions.
• Maintain the integrity of Master Data and ensure accuracy in data reconciliation tasks.
• Review and suggest alternative terms for onboarding new customers when risk is adverse.
• Lead the team’s performance and manage reconciliation models and processes, driving continuous improvements.
• Coordinate weekly meetings with operations teams and stakeholders.
• Build databases using Microsoft Access and Excel to streamline high-volume customer account reconciliation.
• Assist senior management with presentations, reports, and departmental data analysis.
• Contribute to Lean Projects and collaborate with the Senior Leadership Group as required.
• Provide backup support to the Credit Manager and mentor team members, ensuring their development.
• Ensure compliance with Toll Group policies, processes, and procedures.

Essential Skills:

• Technical: Strong analytical and problem-solving skills, proficiency in Microsoft Excel (including macros, formulas such as VLOOKUP), and finance system expertise (SAP/Unibis).
• Business: Strong business acumen, analytical ability, customer focus, and the ability to build relationships with stakeholders.
• Data & Reporting: Prefer a background in data and reporting, with proficiency in Power BI for data analysis and visualization.
• Human Relations: Excellent communication skills, leadership, ability to influence through change, and strong organizational skills.

What moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Expected salary:

Location: Bayan Lepas, Pulau Pinang

Job date: Sat, 22 Mar 2025 08:43:26 GMT

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