Queue Coordinator

Job title: Queue Coordinator

Company: ManTech


Job description: ManTech seeks an experienced and passionate, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD. The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms.2nd Shift Monday – Friday 2:00 pm – 10:00 pmResponsibilities include, but are not limited to:Review, assign, reconcile and support the management of service tickets throughout their lifecycleProvide technical assistance and telephonic support for Remote Monitoring to Intel CustomersHelp coordinate with IT service providers and communicate outages and plans for recoveryHelp provide technical assistance and support for Workflow Management servicesCommunicates with technicians to determine task assignmentsCoordinates with Site Leads and Regional Managers on ticket prioritization and assignmentsConducts database research to support ticket requirementsFollows up with other work centers to ensure task completion and task assignmentMonitor and support ticket workflowsMinimum Qualifications:3+ years of experience in customer service with High school diploma or 1+ year in customer service with Bachelor degree and willingness to learn Queue coordinator functions throughout the positionMust be willing to work the 2nd Shift Monday – Friday 2:00 pm – 10:00 pmPossess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security + *Must attain within 6 months.Clearance Requirements:Must have a current/active TS/SCI w/ PolyPhysical Requirements:Must be able to be in a stationary position more than 50% of the timeConstantly operates a computer and other office productivity machinery, such as a computerThe person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Expected salary:

Location: Annapolis Junction, MD

Job date: Fri, 18 Apr 2025 07:13:40 GMT

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