Quality Excellence Analyst, Platform Safety and Quality

Job title: Quality Excellence Analyst, Platform Safety and Quality

Company: Grab


Job description: Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia’s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we’ve got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Job DescriptionGet to Know the TeamThe Platform Safety and Quality team is responsible for all safety and quality-related aspects of the platform and directly supports all of Grab’s business verticals and teams across the region. This team drives initiatives to improve User Safety and Quality (consumers, driver-partners, merchants) in areas such as accidents, harm, food safety and hygiene management, and crime by influencing tech solutions, local policies, frameworks, communications, training, and refining internal processes.Get to Know the RoleYou will report to Manager, Regional Platform Safety & Quality. This is a regional role where you will work with cross-functional teams and country teams to accomplish projects aimed at maintaining high standards of safety and quality for Grab users. You will collect data, identify gaps, and propose solutions to improve the efficiency and efficacy of operations. You will also enhance automation tools to manage safety and quality standards across Grab’s business.This role will be onsite and based in Malaysia.The Critical Tasks You Will Perform

• Analyze rich user behavioral data to identify patterns and insights that inform Grab’s safety and quality frameworks and contribute to prevention mechanisms.
• Communicate insights and recommended actions to stakeholders to manage risk through effective data visualizations.
• Develop and improve frameworks and their associated data pipelines, policies, and processes on user safety and quality.
• Operationalize strategic processes/changes and leverage tools to automate manual operations.
• Drive standardization and documentation of processes, ensuring changes are communicated effectively to all stakeholders.
• Work cross-functionally with country and regional stakeholders to gather input and execute new policies and processes.

QualificationsWhat Essential Skills You Will Need

• At least a quantitative Bachelor’s Degree in fields such as Computer Engineering, Business Analysis, or related fields.
• At least 2 years of professional working experience as a hands-on analyst in a high-tech company.
• Experience in handling large-scale unstructured data. Proficiency in SQL or other data handling tools.
• Business intelligence experience using tools such as Tableau, Power BI, and Google Sheets.
• Working experience with automation tools such as Slide and Airflow.

Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life’s challenges.

What We Stand For At GrabWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Expected salary:

Location: Petaling Jaya, Selangor

Job date: Wed, 30 Oct 2024 06:33:27 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck