Prospective Student Officer (International)

Job title: Prospective Student Officer (International)

Company: RMIT University


Job description: Overview:

• Full-time, Continuing Position
• Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements
• Based at the Melbourne CBD campus, and hybrid ways of working

About YouThe Prospective Student Officer is often the first point of contact for prospective students and plays a critical role in representing RMIT in an appropriate manner and encouraging prospective students to take advantage of what RMIT has to offer.As a member of the Team, you will participate in both inbound and outbound interactions with future students, engaging in needs-based conversation to help them bring their vision for the future to life. You will be a subject matter expert on everything RMIT, proactively promoting tailor-made solutions and the benefits of studying at RMIT.The role will predominantly focus on international students looking to study at RMIT University, however based on demand may be required to assist in domestic student enquiries.You will manage a number of contact channels including Phone, Email, Live Chat, Social, Face to Face and any new and emerging channels, meeting and exceeding competitive student recruitment sales targets whilst ensuring accurate and careful maintenance of a CRM database.To be successful in this position, you will have:

• Demonstrated experience in being a proactive team member whilst successfully responding to client needs measured through lead generation, conversion to application, and positive customer feedback.
• Proven experience in an acquisition/sales/recruitment environment. Exhibit high level communication skills and comprehension skills, and confidently interact with clients from a diverse range of backgrounds.
• Demonstrate ability to manage difficult client expectations with successful outcomes.
• Experience with CRM for capturing lead and case data based on conversation with prospective students.
• Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPI’s.
• Ability to interpret complex information and effectively and efficiently converse with individuals at all levels while dealing with customers from diverse backgrounds.
• Comfortable to work in a call centre environment and adhering to a roster.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.About the PortfolioThe International and Engagement (I&E) portfolio is responsible for RMIT’s international strategy and agenda, including international development and partnerships and oversight of our international operations.The Team operate within the Experience function of the I&E Portfolio, which is a function responsible for Global Marketing, Student Recruitment and Admissions, Market Intelligence and Propositions, Alumni, Digital and Experience. The function strives to provide the best possible experience for prospective students across all our markets — domestic, international (onshore & offshore).The Experience function are the custodians of RMIT’s brand, they engage our audiences from prospect through to student, alumni and beyond, and they drive our externally facing digital channels, while ensuring that our proposition meets the needs of our audiences and achieves the University objectives.To ApplyPlease submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.For further information about this position, please see the Position Description hyperlinked below or contact me at saratha.sr@rmit.edu.au#LI-HybridApplications Close: 22 Jan 2025 11.59 pmRMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via or visit our Careers page for more contact information –We are a Circle Back Initiative Employer – we commit to respond to every applicant.

Expected salary:

Location: Melbourne, VIC

Job date: Sat, 11 Jan 2025 01:45:50 GMT

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