Project Manager – Customer

Job title: Project Manager – Customer

Company: Cathay Pacific


Job description:

• IMT – Information Technology
• Hong Kong Special Administrative Region of China
• Cathay Pacific
• Application Deadline

30 May 2025Role IntroductionReports to: Application ManagerJoin Cathay as a Project Manager in our Information Technology Department. You will oversee a diverse portfolio of projects, ensuring seamless execution and exceptional outcomes within the Customer Planning Solution Centre. If you are a strategic thinker with a passion for project management and commercial solutions, we want to hear from you. This is an excellent opportunity to be part of our journey to deliver exceptional solutions.Thrive in a dynamic and agile environment that embraces AI and cutting-edge technologies. Our culture fosters teamwork and progressive thinking, while our internal mobility program offers diverse career opportunities.Leverage your expertise to lead technical delivery in the Customer Solution Centre, ensuring we deliver on our brand promise and drive organizational success together with our diverse airport teams around the world.Key Responsibilities

• Drive, plan and direct all IT project activities to ensure that project objectives are accomplished within prescribed time frames and funding parameters
• Analyse and review project proposals or plans to determine time frame, funding limitations, sourcing approach, delivery method, dependencies, procedures for accomplishing projects, negotiate staffing requirements to various project phases
• Cross-teams and cross-department collaboration with stakeholders to drive business and technology innovation to achieve business unit’s strategic plan and business objectives
• Manage the dynamic project team of individuals. Provide thoughtful leadership and motivation to project team members throughout the project life cycle
• Collaborate with Project Practice Manager to improve project management practices across all IT projects. Drive and implement necessary standard and best practices for project management and ensure compliance
• Attention to detail, and ability to organise and prioritize workload for the team
• Communicate and escalate risks and issues clearly and concisely and to support management with the preparation of action plans
• Keep abreast of the latest trends in technology and project management practices, ensuring timely exploration and proactively communicate IT’s position towards the introduction of relevant / key emerging technologies
• Proactively coach, mentor, motivate and supervise project team members and subcontractors, and influence them to take positive action and accountability for their assigned work

Requirements

• Degree holder in Information Technology, Business or related area
• Minimum 10 years of IT experience with at least 5 years in project management role. For an Assistant Project Manager minimum of 5 years of IT experience
• Proven experience in managing projects with ability to multitask and manage multiple small to medium projects in a cross-functional environment
• Detailed knowledge of the following disciplines: project and program delivery, portfolio management, application development management, infrastructure development management, vendor management, service transition and cutover planning
• Technical proficiency in hardware and system software, as well as experience implementing packages and working with vendors
• Project management related certification such as PMP
• Proven experience in managing OPEX Cost/Budget management
• Project Manager need to have knowledge in Operation capabilities and IT Service Delivery functions that sustain and improve customer experience of IT Services

Personal & Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Expected salary:

Location: Hong Kong – China

Job date: Sun, 18 May 2025 07:13:50 GMT

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