Job title: Project Manager
Company: isgSearch
Job description: Our client has a 1 year, hybrid 3 days per week in office, downtown Toronto, for the following…Required Skills: * 7+ years’ experience leading complex technical implementation programs, with demonstrated success in procurement systems, cloud migrations, or enterprise integration projects
- 5+ years’ experience managing multiple interdependent technical workstreams in high-visibility environments requiring rigorous coordination and stakeholder management
- Deep expertise in technology governance, system integration, and data migration with proven ability to navigate complex architectural dependencies
- 5+ years’ experience leading cross-functional technical teams across organizational boundaries while effectively communicating with executive leadership
Responsibilities: * Strategic Implementation Leadership:
- Develop and execute the comprehensive implementation strategy for all Data, CX and Technology workstreams, ensuring alignment with enterprise technology standards and organizational objectives.
- Lead the end-to-end project lifecycle for each technical workstream, from inception through deployment and transition to operations, following established methodologies and frameworks.
- Define and maintain project governance structures, ensuring effective decision-making and risk management throughout the implementation.
- Coordinate interdependencies between technical workstreams, ensuring alignment with overall program timelines and objectives.
- Collaborate with the Technical Product Manager to ensure project delivery aligns with the product roadmap, user needs, and long-term digital strategy.
- Stakeholder Management and Communication:
- Represent Tech, CX and Data workstreams as part of broader governance.
- Build and maintain strong relationships with executive leadership across client departments, with the selected vendor for partners, providing regular updates on technical progress, risks, and mitigation strategies.
- Facilitate cross-functional collaboration between technical teams, business units, and external partners to ensure comprehensive requirements gathering and solution alignment.
- Develop and execute strategic communication plans to ensure stakeholder engagement and buy-in throughout the implementation journey.
- Translate complex technical concepts into business terms that resonate with executive stakeholders.
- Partner with the Technical Product Manager to facilitate ongoing communication between technical teams, business stakeholders, and users, ensuring shared understanding and transparency of progress and priorities.
- Technical Planning and Execution:
- Oversee the technical architecture and integration planning for enterprise components including Identity Access Management (IAM), SO Data and Analytics Platform (SODAP), and API Integration Hub.
- Coordinate with IT teams, technical staff, and vendors to establish robust testing, deployment, and support frameworks.
- Drive the development of technical documentation, standard operating procedures, and training materials.
- Ensure all technical implementations align with enterprise architecture standards and technology governance requirements.
- Vendor and Resource Management:
- Manage relationships with vendors and implementation partners, ensuring deliverables meet quality standards and organizational requirements.
- Oversee resource allocation and capacity planning across technical workstreams.
- Monitor and control project budgets, ensuring optimal utilization of resources and alignment with financial parameters.
- Provide technical oversight in the RFB evaluation process and vendor selection activities.
- Change Management and Training:
- Develop and implement comprehensive change management strategies to ensure successful adoption of the platform.
- Oversee the development and delivery of training programs for technical staff and system administrators.
- Establish feedback mechanisms to measure adoption rates and user satisfaction, implementing improvements as needed.
- Coordinate knowledge transfer activities to ensure long-term sustainability of the solution.
- Quality Assurance and Risk Management:
- Implement robust quality assurance processes throughout the project lifecycle.
- Develop and maintain risk management frameworks specific to technical workstreams, including identification, assessment, and mitigation strategies.
- Ensure compliance with regulatory requirements and enterprise technology standards.
- Coordinate security and privacy workstreams including penetration testing, threat risk assessment and privacy impact assessments.
- Performance Monitoring and Optimization:
- Establish key performance indicators (KPIs) to measure technical project success and system effectiveness.
- Regular monitoring and reporting on project metrics, making data-driven decisions for continuous improvement.
- Lead post-implementation reviews and optimization initiatives.
- Benchmark project management performance continuously to identify potential improvements.
- Measure and communicate business benefits realized through technical deliverables, tying technical progress to organizational priorities and public sector outcomes.
General Skills: * Project Leadership: Proven experience leading large-scale enterprise technology implementations, particularly involving system integrations and migrations.
- Strategic Planning: Demonstrated ability to develop and execute comprehensive implementation strategies for complex technical initiatives.
- Stakeholder Management: Excellence in managing relationships with executive leadership, vendors, and cross-functional teams in a multi-stakeholder environment.
- Technical Acumen: Strong understanding of enterprise technology architecture, integration patterns, and best practices, particularly related to procurement systems.
- Risk Management: Expertise in identifying, assessing, and mitigating project risks throughout the implementation lifecycle.
- Change Management: Proven track record in leading organizational change initiatives and ensuring successful technology adoption.
- Communication: Outstanding verbal and written communication skills, with experience translating complex technical concepts for diverse audiences.
- Problem-Solving: Strong analytical and critical thinking skills, with the ability to navigate complex technical and organizational challenges.
- Budget Management: Experience managing large project budgets and resource allocation effectively.
- Quality Focus: Commitment to delivering high-quality solutions that meet enterprise standards and user needs.
Desirable Skills: * Enterprise Systems: Experience with procurement systems, SaaS implementations, and integration with legacy systems.
- Certifications: Professional certifications in project management (PMP), ITIL, or relevant technology frameworks.
- Change Leadership: Advanced knowledge of change management methodologies and organizational transformation.
- Industry Knowledge: Understanding of public sector technology implementation requirements and governance frameworks.
- Architecture: Knowledge of enterprise architecture principles and cloud-based solutions.
- Process Optimization: Experience in business process reengineering and workflow optimization.
- Data Management: Understanding of data governance, privacy requirements, and security standards.
- Agile Methodologies: Experience with Agile project management approaches in enterprise implementations.
- Identity Management: Experience implementing IAM solutions and related security frameworks.
- API Management: Knowledge of API gateways, integration hubs, and related technologies.
- Collaboration Tools: Knowledge of Jira, Confluence, MS Project, Azure DevOps, or similar.
Expected salary:
Location: Toronto, ON
Job date: Thu, 01 May 2025 05:22:22 GMT
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