Product Specialist – Shopping / Order Management & Disruption / Offer Build & Inventory

Job title: Product Specialist – Shopping / Order Management & Disruption / Offer Build & Inventory

Company: British Airways


Job description: British Airways never stops moving forward. We thrive on change and are constantly evolving to make sure we lead the way in a rapidly changing world. Our next mission is to become the world’s most trusted data-driven digital airline – a transformation that’s being led by our Digital, Tech & Data teams.This is your chance to work on innovative projects that will disrupt the airline industry – maybe even years before they become visible to our colleagues and customers.Save jobSave job Reference 9842 Closing date 21/8/2024 Brand British Airways Career area Head Office Business area Digital, Technology & Data Contract type Permanent Full Time Location Waterside, British Airways Head Office, LondonShare this jobJob DescriptionAs the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.The role: Product SpecialistJoin our dynamic Offer & Order Management programme, where we’re looking for talented Product Specialists to shape the future of travel technology. We have three exciting opportunities available, each focused on a critical area: Shopping, Order Management & Disruption, and Offer Build & InventoryAs a Product Specialist in our Offer & Order Solutions team (part of Revenue Management), you will play a crucial role in shaping and managing our commercial systems. This department operates the infrastructure, systems, and airline partnerships needed to get our products out to customers. As an expert in your domain, you will oversee and develop BA’s Revenue Integrity capability, using robotics to enforce BA’s commercial policies. You’ll drive continuous improvement and innovation to your domain, and help to define the next-generation of Order Integrity products as BA transitions towards modern retailing technology.What you’ll do:

• Develop and implement the strategy and vision for your domain, ensuring alignment with business objectives.
• Act as the primary point of contact for both internal and external stakeholders, overseeing domain-specific activities.
• Collaborate with the Product Manager and Next-generation Offer and Order Management (OOM) team to define and co-create future capabilities and processes.
• Define and monitor product KPIs, ensuring performance meets established targets.
• Manage supplier relationships, participating in governance and influencing roadmaps.
• Prioritise and manage the product backlog, balancing commercial value and implementation effort.
• Design and deliver solutions to support commercial initiatives.
• Lead and mentor a team of Product Executives, fostering their development and succession planning.
• Establish and document best practices, ensuring adherence and adoption.
• Represent British Airways in industry forums, such as IATA working groups.
• Oversee cost centres and budgets related to your domain.
• Develop and manage Business Continuity Plans.
• Ensure compliance with risk, audit, and security requirements.

What you’ll bring to British Airways:

• Passion for your work and a proactive, solution-focused mindset.
• Strong collaboration, prioritisation, and planning skills.
• A balance of technical and commercial acumen, with the ability to switch between strategic thinking and hands-on delivery.
• Analytical and data-driven approach with creative problem-solving abilities.
• Customer-centric mindset, always considering end-user needs.
• Excellent communication and influencing skills, with the ability to support arguments with data.

Your experience:

• Deep subject matter expertise in airline Order/Revenue Integrity processes, capabilities, and technology
• Familiarity with airline revenue management and distribution techniques is desirable.
• Experience working with airlines or technology providers to improve commercial and customer outcomes.
• Knowledge of modern retailing and offer management capabilities is an advantage.
• Experience in Agile teams and managing complex stakeholder relationships.

What we offer:We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.We never stand still, and we don’t expect our people to either.Inclusion & DiversityAt British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.Success ProfileIt takes something special to work for our airline. Here are some of the qualities we look for in our Cabin Crew.

• Collaborative
• Analytical
• Proactive
• Curious
• Ambitious
• Strategic

Why British Airways?At British Airways, we don’t just care about our customers, we care about each other too. That means empowering our exceptional colleagues to push original ideas forward and making them feel truly valued for who they are and what they contribute. We trust our people to help us achieve our mission, celebrating each other’s successes and inspiring one another – particularly when things are a little bit harder than normal. We also believe in investing in our talent. That why we offer colleagues a range of tailored learning opportunities, helping you to manage your own career path in a way that feels right for you.Career PathCareer progression Clear career paths and promotion requirements are shared transparently.Development support Dedicated People Manager focused solely on your development and career.Learning Access to DataCamp and other online courses to unlock your technical prowess.Qualifications Technical accreditations and certifications to validate your skills.Training External training and conferences to network, collaborate and learn.Talent programme Our Top Talent programme recognises and further strengthens our top performers.Leadership training Our Better Leader programme is designed to help progress your career.Internal mobility Opportunities to move across product teams and experience new content.We’re creating new products that will define the next generation of airline operations and retail experiences, including the products and experiences we offer, how we manage our aircraft and crew, and how we use advanced analytics to enhance the way we interact with our customers. Here at British Airways, we thrive on change, operate on trust, and commit to our people. Join us as we transform the way we fly the skies togetherDirk J.Chief Digital & Transformation OfficerRewards & BenefitsStaff travelYou’ll get access to discounted ‘Hotline’ tickets for yourself, friends, and family, along with unlimited standby and premium standby fares for you and your nominees.PensionWe offer a market-leading defined contribution (DC) pension. Enrolled at 2% employee contributions, with an option to increase, and up to 7% employer contributions depending on your role.Flexible benefitsChoose from benefits including critical illness cover, childcare vouchers, cycle to work, additional life insurance cover, private medical insurance, dental plan, and healthcare cash plan.Electric car schemeColleagues can access a brand new, fully maintained and insured electric car for a fixed monthly amount. Available through salary sacrifice offering tax and NI savings. You’ll be eligible for this benefit after 12 months.GymflexWe’ll pay the cost of an annual membership upfront, which will then be deducted from your pay over 12 months. Colleagues on a permanent contract will be eligible for this benefit after three months.Heathrow ExpressWhether you are commuting to Heathrow or heading off on holiday, you’ll be entitled to buy Express Saver tickets with a 75% discount.Load more Back to filtersDon’t see what you’re looking for?Register for job alertsBe first to find out about our latest vacancies by using our job alerts. You can create an account here. Once you’ve done that, you’ll be able to set up your vacancy alerts subscription.

Expected salary:

Location: Heathrow, Greater London

Job date: Fri, 25 Oct 2024 02:08:37 GMT

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