Product Specialist – Shopping / Order Management & Disruption / Offer Build & Inventory

Job title: Product Specialist – Shopping / Order Management & Disruption / Offer Build & Inventory

Company: British Airways


Job description: As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.The role: Product SpecialistJoin our dynamic Offer & Order Solutions team, where we’re looking for talented Product Specialists to manage key domains within our commercial infrastructure, and help shape the future of travel technology. We have three exciting opportunities available, each focused on a critical area: Shopping, Order Management & Disruption, and Offer Build & InventoryAs a Product Specialist in our Offer & Order Solutions team (part of Revenue Management), you will play a crucial role in shaping and managing our commercial systems, including but not limited to the PSS and ATPco. This department operates the infrastructure, systems, and airline partnerships needed to get our products out to customers. As an expert in your domain, you will manage the team that operates these systems on a day-to-day basis, ensuring they’re delivering value as efficiently as possible, driving continuous improvement, and help to shape the future of your domain as BA transitions to modern retailing technology.What you’ll do:

• Develop and implement the strategy and vision for your domain, ensuring alignment with business objectives.
• Act as the primary point of contact for both internal and external stakeholders, overseeing domain-specific activities.
• Collaborate with the Product Management team for Next-generation Offer and Order Management to define and co-create our future technology and processes in your domain.
• Define and monitor product KPIs, ensuring performance meets established targets.
• Manage supplier relationships, participating in governance and influencing roadmaps.
• Prioritise and manage the product backlog, balancing commercial value and implementation effort.
• Design and deliver solutions to support commercial initiatives.
• Lead and mentor a team of Product Executives, fostering their development and succession planning.
• Establish and document best practices, ensuring adherence and adoption.
• Represent British Airways in industry forums, such as IATA working groups.
• Oversee cost centres and budgets related to your domain.
• Develop and manage Business Continuity Plans.
• Ensure compliance with risk, audit, and security requirements.

What you’ll bring to British Airways:

• Passion for your work and a proactive, solution-focused mindset.
• Strong collaboration, prioritisation, and planning skills.
• A balance of technical and commercial acumen, with the ability to switch between strategic thinking and hands-on delivery.
• Analytical and data-driven approach with creative problem-solving abilities.
• Customer-centric mindset, always considering end-user needs.
• Excellent communication and influencing skills, with the ability to support arguments with data.

Your experience:

• Deep subject matter expertise in your domain, coupled with good all-round knowledge of the airline technology ecosystem
• Familiarity with airline revenue management and distribution techniques is desirable.
• Experience working with airlines or technology providers to improve commercial and customer outcomes.
• Knowledge of modern retailing and offer management capabilities is an advantage.
• Experience in Agile teams and managing complex stakeholder relationships

What we offer:We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.We never stand still, and we don’t expect our people to either.Inclusion & DiversityAt British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

Expected salary:

Location: Harmondsworth, Greater London

Job date: Fri, 25 Oct 2024 00:11:14 GMT

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