Product Owner Mass Affluent Savings

Job title: Product Owner Mass Affluent Savings

Company: Commonwealth Bank of Australia


Job description: See yourself in our team:The Everyday Banking team supports the full spectrum of customers’ transaction banking and deposits needs from birth through to retirement. We support over 9 million customers manage their day to day spend, save to achieve their financial goals and … We have end to end accountability for all Retail Deposits and Transactions products and customer experiences, the groups Open Banking obligations and key customer journeys including Disputes and Deceased Estates.Our purpose is to improve the financial wellbeing of our customers and communities.The Deposits, Pricing and Governance Crew has end to end accountability for the Deposits product suite that includes mass market products (Term Deposits, NetBank Saver, GoalSaver), segment specific products (Youthsaver, Pensioner Security Account, Private Bank Account), and specialist products (Safe Custody, Assurance of Support). The Savings Value stream helps customers reach their goals through simple and innovative solutions and strives to provide an easy-to-understand product suite that meets customer’s needs.Do Work That MattersAs the Executive Product Owner Affluent Savings, you will play a crucial role in reshaping the groups approach to the Mass Affluent customer segment. You will lead the development of the groups affluent savings products, work with key business partners to define the distribution strategy (digital and assisted), and work with our Acquisition, Engagement and Retention crew to shape our customer engagement strategy.Over the first twelve months you will also lead the broader Savings Value Stream.Specifically you will,

• Lead a squad of technology and product specialists
• Lead the Savings Value Stream for the first twelve months
• Develop and execute the product strategy and customer value proposition for Mass Affluent Savings products
• Redefine the Mass Affluent Savings distribution strategy
• Establish mechanisms to identify opportunities to enhance the product, streamline customers experiences, and drive outcomes aligned to our KPIs and OKRs
• Attract and develop talent including interviewing, recruitment, hiring, and mentoring of squad members and other product owners
• Obsess over the customer experience including actively seeking voice of the customer to improve service offering across all our channels and segments
• Possess the ability to quickly pivot to changing work demands and accurately evaluate complex, ambiguous situations to reach timely, objective and informed decision
• Identify, articulate, and manage risks and compliance across streams of work
• Lead the squad day-to-day delivery and lifecycle activities, including addressing impediments and resolving escalations
• Take accountability for effective Incident, Problem management, and the reduction of Tech Debt across the product
• Influence & manage multiple senior business and technical stakeholders to ensure prioritisation is understood and agreed too
• Manage the squad’s performance to defined objectives including OKR tracking

Help us deliver a better future in Everyday Banking by:

• Excellent stakeholder engagement, influencing and relationship-building skills
• Exceptional communication skills and the ability translate customer and business needs to technology solutions
• Strong commercial acumen and a demonstrated ability to drive business growth and strategically problem solve
• Strong collaboration with teams on work streams/ project activities end-to-end and the ability to independently manage deliverables
• A passion for human centric design thinking and ways of identifying opportunities for driving experience and growth
• Ability to deliver written and verbal updates to senior executive level
• Experience working in an agile environment advantageous
• A wealth of experience in financial services with product management experience is required
• Having experience as an Executive Manager and leading teams is highly desirable
• Experience and understanding of the Mass Affluent segment is highly desirable

Your DevelopmentOur team is committed to supporting your development. You will have the opportunity to build a strong network and demonstrate your potential with high impact. You will be coached and supported in focusing on your own growth and development. If you live the values and demonstrate the people capabilities we can offer great opportunities.If this sounds like the role for you then we would love to hear from you. Apply today!If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 27/04/2025

Expected salary:

Location: Sydney, NSW

Job date: Wed, 16 Apr 2025 05:08:14 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck