Product Manager, Payment Disputes

Job title: Product Manager, Payment Disputes

Company: Cuscal


Job description: Company DescriptionOur client’s success is our success. And you make it happen!
Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP and open banking.We are an ASX listed company (ASX:CCL) and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.Job DescriptionWe are looking for a Product Manager to join our Shared Servies Domain, specifically to look at disputes processing management through the lens of a product rather than a processing function.Shared Services refers to the domain within our Product Division that has business ownership and accountability for the shared assets and applications. As the link between other product domains, we are here to both support the other product domains with their strategies and roadmaps but also to add value to Cuscal and our clients through the introduction and management of our own products.About the Role:Assist in defining the strategy for the future direction of disputes management within CuscalDesign propositions that will continue to add value and relevance to Cuscal and our clients.Provide recommendations, options and solutions in line with product roadmaps for new and enhanced features to both new and existing products and services.Work closely with Product Owners to ensure the vision of the products and services are achieved.Craft and maintain documents and other artefacts associated with Shared Services products and services that ensures they are clear and digestible as they will be a resource used by both internally across other domains and with our clients.Manage as required, a selection of vendors who provide the applications and services that underpin Shared Services functions.Ensure that there are clearly defined product requirements, SLAs aligned to market needs, pricing models and distribution channels.Manage the integration of new product development or product change into existing processes.Evaluate product competitiveness to enhance business impact and product profitability.Ensure that all products, services, and activities are compliant with all forms of regulation, legislation and/or policies.Understand the relationship between Shared Services, our clients and the other product domains and where Shared Services becomes involved.Monitor projects to provide recommendations and solutions in line with product roadmaps.Develop, prepare, and deliver presentations or communications on products and services to clients and other interested parties to assist in the education process and marketing of Cuscal’s products.Stay up to date on industry trends and new developments in payments technology to help improve payment processing efficiency.About You:Experience in the Australian payments landscape, specifically, the management of disputes processing.At least 3 years’ demonstrated experience in product management including demonstrated experience in development and execution of product management tactics.A desire to walk in the shoes of our clients as you identify areas to add value and drive these to conclusion.Join us at the forefront of paymentsWhy Cuscal?
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.Next Step
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.Additional InformationWhat’s it like to work here?As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.How do you Apply?
Start here. Just click on the APPLY button.If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.

Expected salary:

Location: Sydney, NSW

Job date: Sat, 01 Feb 2025 23:25:12 GMT

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