Principal, Member Vendor Relationships

Job title: Principal, Member Vendor Relationships

Company: AustralianSuper


Job description: Job Description:At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.Your new roleThe Principal, Member Vendor Relationships is pivotal to ensuring the seamless integration of third party services across the member service chain to deliver exceptional outcomes and requires strong collaboration with business owners to strategically deliver ongoing improvements across the service delivery model. The primary purpose is to:· Foster and maintain strong strategic relationships across the vendors that provide member services and critical operations.· Ensure third-party governance is conducted in accordance with the AustralianSuper Third Party Management Framework including oversight and management of the relevant Member third party service providers.· Services are delivered in accordance with agreed terms and service issues addressed promptly.· Change management is controlled across the vendor service chain.

• Ensure the relationship managers develop and maintain strong relationships with key vendors to ensure the delivery of high-quality services.
• Provide the strategic overlay to ensure the vendor service chain consistently meets the Fund strategic goals.
• Ensure vendor performance is monitored against agreed-upon metrics and service levels.
• Ensure the performance of the end-to-end service chain is within the Fund’s tolerances

What you’ll need· At least 10 years’ experience in Supply Chain Management or similar field where multiple vendors are part of the service value chain. Experience in the financial services industry is highly desirable.· Strong proven analytical and problem-solving skills· Ability to set a clear vision and inspire teams across different functions to work towards common goals.· Strong negotiation, communication, and interpersonal skills. Ability to manage multiple vendors and projects simultaneously. Proficiency in contract management and performance monitoring tools.· Proficiency in fostering a collaborative environment where team members from various departments can work together seamlessly.· Strong analytical skills to identify issues and develop innovative solutions to solve problems.· Flexibility to adapt to changing circumstances and new challenges.· Ability to manage and resolve conflicts that may arise between different functional areas and delivery partners ensuring outcomes are achieved.· Understanding of the technical tools and systems used within the organization to streamline processes and improve efficiency.· Ensuring that the shared services model aligns with and supports the overall customer experience and satisfaction.· Ability to think strategically and see how parts interact with the whole (i.e. big picture thinking, across people systems, process & data) so that shared services can successfully support the broader business objectives.Life at AustralianSuperAustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.What’s nextApply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.Australian or New Zealand citizenship or Australian permanent residency status is required.Progress powered by purpose.Responsibilities:

• Manage the end-to-end delivery of third-party services, including vendor selection, performance management and relationship management.
• Lead a team responsible for achieving high-quality member outcomes and service delivery.
• Ensure the effective and efficient management of member inquiries and complaints, driving continuous improvement initiatives.
• Monitor and report on vendor performance against agreed service levels and key performance indicators.
• Identify and implement process improvements to enhance the member experience.

Qualifications:

• Demonstrated experience in managing complex stakeholder relationships and third-party vendors.
• Strong leadership skills with the ability to manage and motivate a team focused on delivering high-quality member outcomes.
• Exceptional communication and interpersonal skills, with the ability to engage and influence others.
• Analytical skills to interpret data and identify trends and areas for improvement.
• Experience in a dynamic, fast-paced environment, preferably within the financial services industry.

Expected salary:

Location: Melbourne, VIC

Job date: Sat, 14 Dec 2024 06:57:50 GMT

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