Pricing and Customer Service Agent

Job title: Pricing and Customer Service Agent

Company:


Job description: Job Purpose:The primary objective is to provide exceptional customer service to clients while efficiently managing procurement activities to support cargo and freight forwarding operations.Key Responsibilities:

• Provide exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Handle customer bookings, inquiries, and complaints promptly and professionally via phone, email, or in-person interactions.
• Source, negotiate, and procure goods and services required for cargo operations, ensuring quality, cost-effectiveness, and timely delivery.
• Generate and convert sales leads into potential customers and work on organic growth of existing client base.
• Collaborate with vendors, suppliers, and internal stakeholders to fulfil procurement & pricing requirements efficiently.
• Ensure compliance with regulatory requirements and company policies regarding documentation and record-keeping.
• Ensure smooth and efficient movement of cargo from origin to destination, resolving any logistical challenges that may arise.

Operational excellence:

• Coordinate logistics activities related to cargo operations
• Identify opportunities for process enhancement to achieve operational excellence
• Prepare and maintain accurate documentation related to customer transactions, shipments, and procurement activities.

Dimensions:Personal Qualities:

• Excellent communication and interpersonal skills.
• Negotiation skills and customer focus.
• Attention to detail and problem-solving skills.

Education:

• Bachelor’s degree in Business Administration or related field.
• Proficiency in MS Office.

Experience:

• Minimum 3 years’ experience in freight forwarding
• Previous procurement experience in Logistic Industry is must.
• Previous sales experience would be advantageous.

Expected salary:

Location: Sharjah

Job date: Wed, 16 Jul 2025 02:39:25 GMT

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